fix problems on My Leviton [iphone]

​

—— Run into issues on My Leviton? Get help pending when official support gets back to you!

My Leviton
Info:
company: Leviton Manufacturing Co. Inc.
: https://decorasmartsupport.zendesk.com/hc/en-us
: my.leviton.com
Chat with our AI-based My Leviton Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Dimming control interface has bugs

Fix: Try uninstalling and reinstalling the My Leviton app. This can clear any corrupted data that may be causing the interface bugs. After reinst... ⇲

My Leviton is buggy with API drops and logouts

Fix: Check for any updates to the My Leviton app in the App Store. Keeping the app updated can fix bugs related to API connectivity. After updati... ⇲

New app fails to show added devices

Fix: Check if you are logged into the correct account associated with your devices. If you have multiple accounts, log out and log back in with t... ⇲

Inaccurate cost calculation for energy usage

Fix: Verify that you have entered the correct energy rates in the app settings. Go to the energy usage section and ensure that the rates reflect... ⇲
 
Login issue

My Leviton does not remember password

Fix: Ensure that your device settings allow the My Leviton app to save passwords. Go to your iPhone settings, find the My Leviton app, and check... ⇲
 
UI issue

Slider bar for brightness adjustments is unresponsive

Fix: Try tapping the slider bar multiple times or sliding it slowly to see if it responds. If it remains unresponsive, restart the My Leviton app... ⇲

Device setup is a poor user experience

Fix: Follow a detailed setup guide available on the Leviton website or user manual. This can provide step-by-step instructions that may simplify... ⇲

Difficult to make small brightness adjustments

Fix: Try using the physical dimmer switch for finer adjustments until the app's slider is improved. This can provide more precise control over br... ⇲
 
Updates issue

Firmware update process is cumbersome

Fix: Ensure your devices are connected to a stable Wi-Fi network before starting the firmware update. Follow the prompts in the My Leviton app ca... ⇲

Recent app updates cause connection issues

Fix: If you suspect a recent update caused the issue, try uninstalling the app and reinstalling an earlier version if available. This can sometim... ⇲
 
Customization issue

My Leviton lacks widget capabilities

Fix: Check for any updates to the My Leviton app that may introduce widget features. Regularly updating the app can provide new functionalities.... ⇲
 
Settings issue

Missing advanced features in standard settings

Fix: Explore the app thoroughly to ensure you are not overlooking advanced settings. Sometimes, features are hidden in submenus or require specif... ⇲
 
Compatibility issue

Requires 2.4GHz WiFi for newer devices

Fix: If you have a dual-band router, ensure that your devices are connected to the 2.4GHz network. You can usually set this up in your router's s... ⇲
 
Support issue

Customer service fails to resolve connectivity issues

Fix: Document the steps you have taken to troubleshoot the connectivity issues and try to resolve them independently using the solutions provided... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
88.8%

Bad experience
9.0%

Neutral
2.2%

~ from our NLP analysis of 4,600 combined software ratings.

 Switch to these Alternatives:
mySunPower
Rain Bird
Wemo
Hydrawise
Mobile Link for Generators
TreatLife
Yale Access
(S30/E30/M30) iComfort T-Stat
Mysa
enbrighten

 Private Data My Leviton collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics