fix problems on CBN Family [iphone]

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—— Run into issues on CBN Family? Get help pending when official support gets back to you!

CBN Family - Videos and News
Info:
company: The Christian Broadcasting Network, Inc
: https://www1.cbn.com/contact/contact-technical-help
: www.cbn.com
Chat with our AI-based CBN Family Support
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Loading issue

continual loading wheel

Fix: 1. Check your internet connection: A slow or unstable connection can cause loading issues. Test your internet speed using a speed test app o... ⇲

constant buffering

Fix: 1. Check your internet speed: Use a speed test app to ensure your internet speed is sufficient for streaming. Ideally, you should have at le... ⇲

failure to load

Fix: 1. Check your internet connection: Ensure that your device is connected to a stable internet connection. Test it by opening a web page in Sa... ⇲
 
Screen issue

screen won't expand on Apple TV

Fix: 1. Check Apple TV settings: Go to Settings > Video and Audio on your Apple TV and ensure that the resolution is set correctly for your TV. T... ⇲
 
Network issue

unable to connect

Fix: 1. Check your internet connection: Ensure that your device is connected to the internet. Try opening a web page in Safari to confirm. 2. Res... ⇲
 
Bugs issue

poor functionality

Fix: 1. Update the app: Make sure you are using the latest version of the CBN Family app. Go to the App Store, search for the app, and check for... ⇲

inaccurate live TV schedule

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the schedule. This can help load the most current information. 2. Chec... ⇲
 
Registration issue

unconfirmed email address issue

Fix: 1. Check your email: Look for a confirmation email in your inbox or spam folder. If you find it, click the confirmation link to verify your... ⇲
 
Crashes issue

CBN Family crashes

Fix: 1. Update the app: Ensure you are using the latest version of the CBN Family app. Go to the App Store, search for the app, and check for upd... ⇲
 
Freezing issue

freezing when emailing videos

Fix: 1. Reduce video size: If possible, try to reduce the size of the video before emailing it. You can use a video compression app to do this. 2... ⇲
 
Syncing issue

missing saved favorites

Fix: 1. Check account settings: Ensure you are logged into the correct account where your favorites were saved. Sometimes, logging out and back i... ⇲
 
Audio issue

audio problems

Fix: 1. Check volume settings: Ensure that the volume on your device is turned up and not muted. Also, check the app's volume settings if availab... ⇲
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 what users are saying
Good experience
82.0%

Bad experience
13.5%

Neutral
4.5%

~ from our NLP analysis of 133 combined software ratings.

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 Private Data CBN Family collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data