fix problems on Mubeat [iphone]

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—— Run into issues on Mubeat ? Get help pending when official support gets back to you!

Mubeat for kpop Lovers
Info:
company: Vlending Co., Ltd.
: http://www.vlending.co.kr/#contact
: www.mubeat.tv
Chat with our AI-based Mubeat Support
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Video issue
Videos do not play and stay on loading screen

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data. 2. Clear the app's cache by offloading it as mentioned above. 3.... ⇲
 
Ads issue
Ads sometimes do not fully load

Fix: 1. Ensure you have a stable internet connection. 2. Try restarting the app to refresh the ad loading process. 3. If ads still do not load, c... ⇲
Limited ad viewing per day

Fix: 1. Maximize your ad views by checking the app at different times of the day to see if ad availability changes. 2. Keep track of your ad view... ⇲
No direct access to followed artists' ads

Fix: 1. Check if there is a 'Followed Artists' section in the app. 2. If not, keep track of your followed artists and search for their content ma... ⇲
Inconsistent ad rewards after watching

Fix: 1. Keep track of the ads you watch and the rewards you receive to identify any patterns. 2. Ensure you have a stable internet connection whi... ⇲
 
UI issue
Inability to scroll to past quizzes

Fix: 1. Check if there is a 'History' or 'Past Quizzes' section in the app. 2. If not, try logging out and logging back in to refresh your accoun... ⇲
Difficult navigation for new users

Fix: 1. Familiarize yourself with the app by exploring each section. 2. Look for a tutorial or help section within the app that may guide you thr... ⇲
 
Bugs issue
Monthly hearts reset without reason

Fix: 1. Check the app's FAQ or help section for any information regarding heart resets. 2. Keep track of your hearts manually to see if there is... ⇲
 
Downloads issue
No option to save videos to device

Fix: 1. Check if the app has a 'Download' feature in the settings or video options. 2. If not, consider using screen recording on your iPhone (Se... ⇲
 
Search issue
Search function lacks basic categories

Fix: 1. Use specific keywords when searching to improve results. 2. Try searching for artists or content you know exists to see if it appears in... ⇲
 
Gameplay issue
Hard questions in quizzes for some users

Fix: 1. Take your time to read each question carefully and eliminate obviously incorrect answers. 2. Use hints or lifelines if available within t... ⇲
Lack of missions for earning free hearts

Fix: 1. Check the app regularly for any updates or new features that may introduce missions. 2. Engage with the app's community to find out if th... ⇲
 
Settings issue
Unclear expiration of beats across months

Fix: 1. Keep a personal log of when you earn beats to track their usage. 2. Check the app regularly for any updates or notifications regarding be... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
59.6%

Bad experience
34.1%

Neutral
6.3%

~ from our NLP analysis of 396 combined software ratings.

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 Private Data Mubeat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 100 Star Beats: $0.99 Users can use the coins for ad project
  2. 1,000 Star Beats: $9.99 Users can use the coins for ad project
  3. 5 Music Core voting tickets: $1.99 Can be used on Show! Music Core live voting
  4. 500 Star Beats: $4.99 Users can use the coins for ad project
  5. Mubeat+ monthly subscription: $3.99 Video downloads and high-quality streaming.
  6. 300 Star Beats: $2.99 Users can use the coins for ad project
  7. Mubeat+ 30 days subscription: $4.99 Video downloads and high-quality streaming.
  8. 5,000 Star Beats: $49.99 Users can use this coin for ad funding
  9. 2,000 Star Beats: $19.99 Users can use this coin for ad funding