fix problems on Solutionreach [iphone]

—— Run into issues on Solutionreach? Get help pending when official support gets back to you!

Solutionreach

Info:

company: Solutionreach, Inc.

: http://community.solutionreach.com

: www.solutionreach.com

Chat with our AI-based Solutionreach Support

🛠️ Common Solutionreach Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No notifications or sound alerts

Fix: Check the notification settings on your iPhone. Go to 'Settings' > 'Notifications' > 'Solutionreach' and ensure that 'Allow Notifications' i... ⇲

iPhone app does not sync with desktop app

Fix: Ensure that both the iPhone app and the desktop app are updated to the latest version. Check the App Store for any updates for the iPhone ap... ⇲

Messages issue

Archived messages still flagged on iPhone app

Fix: Try clearing the app cache. Go to 'Settings' > 'General' > 'iPhone Storage', find the Solutionreach app, and select 'Offload App'. This will... ⇲

UI issue

Schedule view lacks columns and ops

Fix: Explore the settings within the app to see if there are options to customize the schedule view. Look for any settings related to layout or d... ⇲

Features issue

Huddle feature unavailable on app

Fix: Check for any updates to the app that may include the Huddle feature. Go to the App Store and see if an update is available. OR If the fe... ⇲

Bugs issue

iOS app is buggy and login issues

Fix: Delete the app and reinstall it from the App Store. This can resolve many bugs and issues related to app performance. OR Ensure your iPho... ⇲

Notifications issue

Inconsistent notifications

Fix: Review the notification settings both in the iPhone settings and within the Solutionreach app. Make sure they are configured correctly and c... ⇲

Slow issue

Slow performance

Fix: Close any background apps that may be using resources. Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe... ⇲

Unable to login frequently

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

No option for Face ID login

Fix: Check if the app has been updated to include Face ID functionality. If not, you may need to use the standard login method until this feature... ⇲