fix problems on Sleepio [iphone]

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—— Run into issues on Sleepio? Get help pending when official support gets back to you!

Sleepio
Info:
company: Big Health Ltd
: https://www.sleepio.com/contact/
: www.sleepio.com
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Bugs issue

Cannot resume lessons, always starts from the beginning

Fix: Ensure that you are saving your progress at the end of each lesson. Look for a 'Save' or 'Continue' button before exiting the lesson. If the... ⇲

Inability to progress despite completing sessions

Fix: Ensure that you are following all prompts and completing any required tasks at the end of each session. Sometimes, there may be hidden steps... ⇲
 
Customization issue

Assumes sleep problems are due to thinking about not falling asleep

Fix: Provide feedback within the app if there is an option to do so, explaining your specific sleep issues. This may help the developers understa... ⇲

No skip or fast forward option for lessons

Fix: While you cannot skip lessons, consider taking notes during the lessons to help you remember key points, allowing you to focus on the most r... ⇲
 
Registration issue

Sign up process requires insurance coverage

Fix: If you do not have insurance coverage, check if there is an option for self-pay or a trial period. Look for any promotional offers that may... ⇲
 
Account issue

Create account button non-functional

Fix: Try clearing the app's cache or data through your iPhone settings. Go to Settings > General > iPhone Storage, find Sleepio, and select 'Offl... ⇲
 
Freezing issue

Sleepio freezes during sessions

Fix: Close other applications running in the background to free up memory. You can do this by double-tapping the home button and swiping up on ap... ⇲
 
Syncing issue

Only syncs with Fitbit, no Apple Watch support

Fix: If you have a Fitbit, use it to track your sleep and manually enter the data into Sleepio. This can help you utilize the app's features whil... ⇲
 
Manual Entry issue

Requires manual entry of sleep patterns

Fix: Set a daily reminder on your phone to log your sleep patterns at the same time each day, making it a routine task that is less likely to be... ⇲
 
Compatibility issue

Limited availability for certain insurance plans

Fix: Check with your insurance provider to see if they can add Sleepio to their list of covered services or if there are alternative plans that i... ⇲
 
Audio issue

Audio guides stop when phone screen goes dark

Fix: Adjust your iPhone's auto-lock settings by going to Settings > Display & Brightness > Auto-Lock and setting it to 'Never' while using the ap... ⇲
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 what users are saying
Good experience
92.4%

Bad experience
5.6%

Neutral
2.1%

~ from our NLP analysis of 288 combined software ratings.

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 Private Data Sleepio collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics