fix problems on FirstLight [iphone]

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FirstLight Mobile Banking
Info:
company: FirstLight Federal Credit Union
: https://www.firstlightfcu.org/
: www.firstlightfcu.org
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Updates issue

Inconsistent balance updates

Fix: 1. Refresh the app: Pull down on the screen to refresh your account balance. This can help update the balance displayed. 2. Wait for proces... ⇲

Delayed app updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure you receive updates automatically. 2. Manually c... ⇲
 
Bugs issue

Check deposit feature often fails

Fix: 1. Ensure proper lighting: When taking a picture of the check, ensure you have good lighting and that the check is flat and well-aligned in... ⇲

Multiple submissions required for mobile deposits

Fix: 1. Ensure proper check alignment: Make sure the check is properly aligned and fully visible in the camera frame before taking the picture.... ⇲
 
Features issue

Internal money transfer feature removed

Fix: 1. Use external transfer options: If the internal transfer feature is unavailable, consider using external transfer services like Zelle or P... ⇲
 
UI issue

Bill pay process is overly complicated

Fix: 1. Review the steps: Take a moment to write down the steps you need to follow for bill pay. This can help clarify the process. 2. Use saved... ⇲

Widget balance preview issue on iPhone

Fix: 1. Remove and re-add the widget: Long press on the widget and select 'Remove Widget', then add it back from the widget gallery. 2. Check wi... ⇲

Lack of confirmation screen for payments

Fix: 1. Double-check payment details: Before submitting a payment, review all details carefully to ensure accuracy. 2. Keep a personal record: M... ⇲
 
Slow issue

FirstLight slow to sign in and complete transfers

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for the app to function properly. 2. Close back... ⇲
 
Security issue

Text validation for access does not work

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and active. 2. Restart the app: Close the app co... ⇲
 
Compatibility issue

Samsung Pay functionality is broken

Fix: 1. Check compatibility: Ensure that your device supports Samsung Pay and that you have the latest version of the app installed. 2. Restart... ⇲
 
Messages issue

Automated appointment confirmations unclear

Fix: 1. Review your appointment details: Check the app for any details regarding your appointment that may clarify the confirmation. 2. Check no... ⇲
 
Network issue

ATM and system outages occur

Fix: 1. Check for service alerts: Look for any alerts or notifications within the app regarding outages or maintenance. 2. Use alternative ATMs:... ⇲
 
Account issue

Confusing account number system

Fix: 1. Review account details: Check the app for any explanations or guides regarding the account number system. 2. Write down your account num... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.6%

Neutral
1.7%

~ from our NLP analysis of 7,736 combined software ratings.

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 Private Data FirstLight collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data