fix problems on StepDog [iphone]

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—— Run into issues on StepDog? Get help pending when official support gets back to you!

StepDog - Watch Face Dog
Info:
company: Yingchi Wang
: https://stepdogapp.azurewebsites.net
: stepdogapp.azurewebsites.net
Chat with our AI-based StepDog Support
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Syncing issue

Slow to sync with Apple Watch

Fix: 1. Check Bluetooth connection: Ensure that Bluetooth is enabled on your iPhone and that your Apple Watch is connected. Go to Settings > Blue... ⇲
 
Compatibility issue

Limited watch face compatibility

Fix: 1. Explore available watch faces: Open the Watch app on your iPhone, go to 'Face Gallery', and see if there are any compatible faces that ca... ⇲

StepDog does not work on certain watch models

Fix: 1. Check compatibility: Review the app's description in the App Store to see which Apple Watch models are supported. Ensure your watch model... ⇲
 
UI issue

Inconsistent dog display on watch face

Fix: 1. Adjust display settings: Open the StepDog app on your iPhone, go to settings, and check if there are options to customize the dog display... ⇲

Accessory items cut off on main screen

Fix: 1. Adjust screen settings: Check if your iPhone's display settings are set to zoomed or standard. Go to Settings > Display & Brightness and... ⇲
 
Payments issue

Monthly subscription model is unappealing

Fix: 1. Evaluate usage: Consider how often you use the app and if the monthly fee aligns with your usage. If you find it valuable, it may be wort... ⇲

No option for annual subscription

Fix: 1. Evaluate monthly usage: If you find the monthly subscription manageable, consider continuing with it until an annual option is available.... ⇲
 
Customization issue

Missing dog breeds and customization options

Fix: 1. Check for updates: Ensure you have the latest version of StepDog, as new breeds and customization options may be added in updates. Go to... ⇲

Pet animations are limited

Fix: 1. Check for updates: Ensure you have the latest version of StepDog, as new animations may be added in updates. Go to the App Store and chec... ⇲
 
Glitches issue

Glitches in leaderboard feature

Fix: 1. Restart the app: Close the StepDog app completely and reopen it to see if the leaderboard glitches resolve themselves. 2. Check for updat... ⇲
 
Settings issue

Cannot opt out of competitions

Fix: 1. Check app settings: Open the StepDog app and navigate to settings to see if there is an option to opt out of competitions or notification... ⇲

Inability to change step goal after upgrade

Fix: 1. Check app settings: Open the StepDog app and navigate to settings to see if there is an option to adjust your step goal. Look for a secti... ⇲
 
Audio issue

Dog does not bark on watch app

Fix: 1. Check sound settings: Ensure that your Apple Watch is not on silent mode. Swipe up on the watch face to access the Control Center and che... ⇲
 
Installation issue

Pet does not appear on watch face after installation

Fix: 1. Check app settings: Open the StepDog app on your iPhone and ensure that the pet is set to display on the watch face. Look for a section r... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.0%

Bad experience
12.6%

Neutral
8.4%

~ from our NLP analysis of 1,264 combined software ratings.

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 Private Data StepDog collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Premium pack: $1.99 Choose from 30 dogs, plus toys & leaderboards
  2. Set of all dogs: $1.99 Choose any dog or get a new dog every morning
  3. Accessories for your dog: $1.99 Dog house, water, food, bones and balls