fix problems on LEGO [iphone]

—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® DUPLO® World

Info:

company: StoryToys Limited

: https://storytoys.com/support/

: storytoys.com

Chat with our AI-based LEGO Support

🛠️ Common LEGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No family sharing for purchases

Fix: Consider using a single Apple ID for family purchases. This way, all family members can access the purchased content under one account. To d... ⇲

High cost for additional levels

Fix: Evaluate the in-app purchases and prioritize which levels are most beneficial for your child. Consider waiting for sales or promotions that... ⇲

Crashes issue

Frequent crashes during downloads

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage to check available space. Delete unnecessary app... ⇲

Payments issue

Limited content without additional purchases

Fix: Explore the free content available in the app thoroughly. Sometimes, there are hidden features or levels that can be accessed without additi... ⇲

Monthly subscription does not include all worlds

Fix: Review the subscription details to understand what is included. Sometimes, certain worlds may be available as separate purchases even with a... ⇲

Unclear purchasing instructions

Fix: Take time to read through the app’s FAQ or help section, which may provide clearer instructions on how to make purchases. OR If you encou... ⇲

No bundle or save options available

Fix: Keep an eye out for promotional offers or seasonal sales that may provide discounts on multiple purchases. OR Consider reaching out to th... ⇲

Account issue

Inconsistent access to purchased content

Fix: Check your internet connection. A stable connection is necessary for the app to verify purchases. If you are on Wi-Fi, try switching to cell... ⇲

Frustrating restore purchases process

Fix: Ensure you are logged into the correct Apple ID that made the original purchases. Go to Settings > [your name] > iTunes & App Store to check... ⇲

Gameplay issue

Lack of educational merit

Fix: Supplement the app with additional educational resources. Use books, videos, or other apps that focus on educational content to enhance lear... ⇲

Limited gameplay options for free users

Fix: Maximize the use of the free content available by exploring all features and levels that do not require payment. OR Consider setting a bu... ⇲

UI issue

Difficult navigation in building areas

Fix: Familiarize yourself with the app’s layout by exploring the menus and options. Spend some time in the app without the pressure of gameplay t... ⇲

Customization issue

No option to hide new add-ons

Fix: Check the app settings for any options related to notifications or add-ons. Some apps allow you to customize what appears on your screen.... ⇲

Support issue

Poor customer service response

Fix: Document your issues clearly and keep a record of your communications. This can help in future interactions if you need to follow up. OR... ⇲

Updates issue

Frequent updates require additional payments

Fix: Check the app’s update notes to see what changes are being made and if they are necessary for your child’s gameplay. You may choose to skip... ⇲

Downloads issue

LEGO does not automatically download all games

Fix: Check your app settings to ensure that automatic downloads are enabled. Go to Settings > App Store and toggle on 'App Updates' and 'Automati... ⇲