fix problems on Star Alliance [iphone]

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—— Run into issues on Star Alliance? Get help pending when official support gets back to you!

Star Alliance
Info:
company: Star Alliance
: http://www.staralliance.com/en/contact-form?category=8&subCategory=1
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UI issue

Poor user interface design

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where features are located to improve your navigation expe... ⇲
 
Support issue

Inadequate instructions and feedback

Fix: Look for any help or FAQ sections within the app that may provide guidance on using various features. If these are lacking, consider searchi... ⇲
 
Freezing issue

Star Alliance freezes during passport scanning

Fix: Close the app completely and restart it. This can help clear any temporary glitches. If the problem persists, try restarting your iPhone to... ⇲
 
Customization issue

Cannot add trips easily

Fix: Check if you are following the correct steps to add trips. Make sure you are entering all required information accurately. If the app allows... ⇲

No option to sort flight results

Fix: Check if there are any filters available that can help you narrow down your search results, even if sorting is not available. OR Manually... ⇲
 
Compatibility issue

Limited airline options for login

Fix: Check if your airline is part of the Star Alliance network. If it is, ensure that you are using the correct login credentials for that airli... ⇲

Star Alliance does not support booking flights

Fix: Use the airline's official app or website to book flights directly, as this will provide the most accurate and up-to-date options. OR Con... ⇲

Inconsistent performance across devices

Fix: Ensure that the app is updated on all devices. Check for compatibility issues with older devices or operating systems. OR If performance... ⇲
 
Downloads issue

No ability to download boarding passes

Fix: Check if the app has an option to view boarding passes within the app itself. If it does, take a screenshot of your boarding pass as a tempo... ⇲
 
Updates issue

Flight status updates are inaccurate

Fix: Cross-check flight status with the airline's official website or app to verify the information. If the app is consistently inaccurate, consi... ⇲
 
Network issue

No offline mode for flight database

Fix: Before traveling, take screenshots of important flight information or save relevant details in a note-taking app for offline access. OR C... ⇲
 
Features issue

Lack of features compared to competitor apps

Fix: Identify the specific features you need and look for alternative apps that provide those functionalities. Research and compare apps to find... ⇲

No ability to track frequent flyer miles across airlines

Fix: Keep a manual log of your frequent flyer miles in a spreadsheet or note-taking app until the app introduces this feature. OR Use the indi... ⇲

Limited functionality overall

Fix: Identify the specific functionalities you need and explore other apps that may offer those features. Research alternatives that cater to you... ⇲
 
Registration issue

Biometric registration process is problematic

Fix: Ensure that your device's biometric settings are correctly configured. Go to Settings > Face ID & Passcode or Touch ID & Passcode to check y... ⇲
 
Search issue

Cannot search for lounges

Fix: Check if the app has a dedicated section for lounges. If not, consider using the airline's website or app to find lounge information. OR... ⇲
 
Loading issue

Long loading times

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Go to the App Store and check for... ⇲
 
Account issue

No verification for frequent flyer status

Fix: Keep your frequent flyer number handy and check your status directly through the airline's website or app for verification. OR If you hav... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
90.9%

Neutral
9.1%

Good experience
0.0%

~ from our NLP analysis of 11 combined software ratings.

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 Private Data Star Alliance collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics