fix problems on ירופאן [iphone]

—— Run into issues on ירופאן? Get help pending when official support gets back to you!

ירופאן

Info:

company: Metrofun Cooperative Mobility Ltd

: https://jerufun.co.il/en/contact-us/

: jerufun.co.il

Chat with our AI-based ירופאן Support

🛠️ Common ירופאן Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ירופאן is glitchy

Fix: 1. Restart the app: Close the app completely and reopen it. This can clear temporary glitches. 2. Update the app: Go to the App Store, searc... ⇲

error messages when creating account

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Verify your details: Make sure all required fields are f... ⇲

Crashes issue

crashes during bike scan

Fix: 1. Restart your iPhone: This can help clear any temporary issues causing the app to crash. 2. Ensure the app is updated: Check for updates i... ⇲

Bugs issue

guest bike feature does not work

Fix: 1. Ensure you have the latest version of the app: Check for updates in the App Store. 2. Restart the app: Close and reopen the app to refres... ⇲

form submission errors

Fix: 1. Double-check all fields: Ensure all required fields are filled out correctly. 2. Clear cache: If using a web version, clear your browser... ⇲

full of bugs

Fix: 1. Update the app: Check for updates in the App Store and install any available updates. 2. Restart your iPhone: This can help clear tempora... ⇲

Uploads issue

ID upload issues

Fix: 1. Check file format: Ensure the ID is in an accepted format (JPEG, PNG, etc.) and not too large. 2. Ensure good lighting: When taking a pho... ⇲

ID upload errors

Fix: 1. Check file format: Ensure the ID is in an accepted format (JPEG, PNG, etc.) and not too large. 2. Ensure good lighting: When taking a pho... ⇲

ID scan not working for German passport

Fix: 1. Ensure good lighting: Make sure the area is well-lit when scanning your ID. 2. Hold the ID steady: Keep the ID still while scanning to im... ⇲

Support issue

customer service is unresponsive

Fix: 1. Check for alternative contact methods: Look for email, chat, or social media options for customer support. 2. Use FAQs: Visit the app’s F... ⇲

Payments issue

payment details entry problems

Fix: 1. Check card details: Ensure all card information is entered correctly, including expiration date and CVV. 2. Ensure a stable internet conn... ⇲

high rental price

Fix: 1. Look for promotions: Check the app or website for any ongoing promotions or discounts. 2. Consider off-peak hours: Renting during off-pea... ⇲

false charges

Fix: 1. Review your transaction history: Check your transaction history in the app to verify charges. 2. Document the issue: Keep a record of the... ⇲

Slow issue

ירופאן feels slow and laggy

Fix: 1. Restart your iPhone: This can help clear temporary issues affecting performance. 2. Close background apps: Free up memory by closing othe... ⇲

UI issue

text input issues

Fix: 1. Check keyboard settings: Ensure your keyboard settings are correct and that no accessibility features are interfering. 2. Restart the app... ⇲

button labels are confusing

Fix: 1. Refer to the app’s help section: Look for a guide or tutorial within the app that explains the button functions. 2. Experiment with butto... ⇲

Security issue

ID scanner feels unofficial

Fix: 1. Ensure good lighting: When scanning your ID, make sure the area is well-lit for better recognition. 2. Hold the ID steady: Keep the ID st... ⇲

signing in takes too long

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. 2. Clear app cache: If the app allows, clear the c... ⇲

Customization issue

uncomfortable bike seat

Fix: 1. Adjust the seat height: Make sure the seat is adjusted to your height for better comfort. 2. Use a seat cover: Consider using a padded se... ⇲