fix problems on Wellness At Your Side [iphone]

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—— Run into issues on Wellness At Your Side? Get help pending when official support gets back to you!

Wellness At Your Side
Info:
company: WebMD Health Services
: http://www.webmdhealth.com/main/feedback.aspx?spid=108
: www.webmdhealth.com
Chat with our AI-based Wellness At Your Side Support
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Slow issue

Slow response time

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to th... ⇲

Lagging performance

Fix: 1. Free up storage: Go to Settings > General > iPhone Storage and delete any unused apps or files to improve overall device performance. 2.... ⇲
 
Login issue

Frequent login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website. 2. Save login credent... ⇲

Tedious login process

Fix: 1. Use biometric login: If available, enable Face ID or Touch ID for quicker access to the app. 2. Save login information: Use a password m... ⇲
 
Syncing issue

Inconsistent syncing with health data

Fix: 1. Check permissions: Go to Settings > Privacy > Health and ensure that Wellness At Your Side has permission to access your health data. 2.... ⇲
 
UI issue

Lack of clear navigation

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout. 2. Use the search function: If avai... ⇲

Unresponsive submit button

Fix: 1. Restart the app: Close the app completely and reopen it to see if the button becomes responsive. 2. Check for updates: Ensure you are us... ⇲

Confusing layout and navigation

Fix: 1. Familiarize yourself with the layout: Spend time exploring the app to understand its structure and features. 2. Use the help section: Lo... ⇲

Inability to track wellness credits easily

Fix: 1. Check for tracking options: Explore the app settings to see if there are options to enable tracking of wellness credits. 2. Manually log... ⇲

Difficulty accessing past rewards

Fix: 1. Explore the rewards section: Navigate through the app to find the rewards section and see if there are filters or options to view past re... ⇲
 
Bugs issue

Missing or delayed points for completed tasks

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may fix issues with point tracking. 2. Manually refres... ⇲
 
Search issue

Difficulty in finding information

Fix: 1. Use the search feature: If the app has a search function, utilize it to quickly locate the information you need. 2. Explore categories:... ⇲
 
Network issue

Timeouts during use

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as timeouts can occur due to connectivity issues. 2. Close... ⇲
 
Compatibility issue

Limited mobile functionality compared to desktop

Fix: 1. Explore app settings: Check if there are any settings that allow you to enable additional features or functionalities within the mobile a... ⇲

Limited integration with smart devices

Fix: 1. Check compatibility: Ensure that your smart devices are compatible with the app and that you have followed the correct setup procedures.... ⇲
 
Security issue

Overly complex two-factor authentication

Fix: 1. Simplify your authentication method: If possible, choose a simpler method for two-factor authentication, such as SMS instead of an authen... ⇲
 
Notifications issue

Inconsistent reminders

Fix: 1. Check notification settings: Go to Settings > Notifications > Wellness At Your Side and ensure notifications are enabled. 2. Review app... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
2.5%

Neutral
2.0%

~ from our NLP analysis of 5,300 combined software ratings.

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 Private Data Wellness At Your Side collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics