fix problems on Security Bank App [iphone]

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—— Run into issues on Security Bank App? Get help pending when official support gets back to you!

Security Bank App
Info:
company: Security Bank Corporation
: https://www.securitybank.com/online-banking/help/
: www.securitybank.com
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Account issue

Unable to submit tickets due to invalid mobile number

Fix: Verify that the mobile number you are entering is in the correct format, including the country code. If you are unsure, check the format use... ⇲

Accounts not visible after app download

Fix: Ensure that you are logged into the app with the correct credentials. If you have just downloaded the app, you may need to register or log i... ⇲
 
Login issue

Login and registration issues persist

Fix: Make sure you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲

Username and password not accepted in new app

Fix: Ensure that you are entering the correct username and password. If you have recently changed your password, make sure you are using the upda... ⇲
 
Notifications issue

Inconsistent notification methods for fund transfers

Fix: Check your notification settings within the app. Go to the app settings and ensure that all relevant notifications for fund transfers are en... ⇲
 
Messages issue

Multiple attempts required to receive OTP

Fix: If you are consistently having to request multiple OTPs, check your mobile network settings. Go to Settings > Cellular and ensure that your... ⇲

Inability to receive OTP for registration

Fix: Verify that your mobile number is correctly entered and that it is capable of receiving SMS. You can test this by sending a text to your num... ⇲
 
UI issue

Keyboard does not pop up for OTP input

Fix: If the keyboard does not appear, try tapping on the input field again. Sometimes, the app may not register the tap correctly. If that doesn'... ⇲
 
Registration issue

Registration fails with matching info error

Fix: Double-check all the information you are entering during registration. Ensure that it matches exactly with what is on file, including any sp... ⇲

Incorrect information error despite correct inputs

Fix: Ensure that there are no typos in the information you are entering. Pay special attention to case sensitivity and any special characters tha... ⇲

Country code defaults incorrectly affecting OTP

Fix: Manually select the correct country code before entering your mobile number. This is usually found in the registration or settings section o... ⇲
 
Updates issue

New app less reliable than previous version

Fix: If you find the new app less reliable, check for updates in the App Store. Developers often release patches to fix bugs and improve performa... ⇲
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 what users are saying
Bad experience
80.8%

Good experience
15.4%

Neutral
3.8%

~ from our NLP analysis of 26 combined software ratings.

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 Private Data Security Bank App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers