fix problems on FREENOW [iphone]

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—— Run into issues on FREENOW? Get help pending when official support gets back to you!

FREENOW - Taxi and more
Info:
company: Intelligent Apps GmbH
: https://free-now.com/uk/imprint/
: free-now.com
Chat with our AI-based FREENOW Support
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Bugs issue
Drivers start the meter before pickup

Fix: If a driver starts the meter before pickup, you can address this by politely asking the driver to wait until you are in the vehicle before s... »»
Difficulties in locating drivers

Fix: To make it easier to locate your driver, ensure that your GPS location is accurate. You can do this by checking your location settings on yo... »»
Drivers may take longer routes

Fix: If you suspect that a driver is taking a longer route, you can use a navigation app like Google Maps to track the route in real-time. This c... »»
Inconsistent availability of drivers

Fix: If you find that drivers are not consistently available, try adjusting your pickup location to a more central or busy area where drivers are... »»
No clear fare structure

Fix: Before booking a ride, check the app for any fare structure information or FAQs that explain how fares are calculated. This can provide clar... »»
 
Crashes issue
App crashes or freezes

Fix: If the app crashes or freezes, try closing the app completely and restarting it. You can do this by double-tapping the home button (or swipi... »»
 
Support issue
Limited customer service options

Fix: If you need assistance, check the app for a help or support section. Many apps have FAQs or troubleshooting guides that can help you resolve... »»
Lack of communication options with drivers

Fix: Use the in-app messaging feature to communicate with your driver. This allows you to send messages without needing to share your phone numbe... »»
 
Payments issue
Issues with payment processing

Fix: If you encounter payment processing issues, first check your payment method in the app settings to ensure that your card details are correct... »»
Higher fares than expected

Fix: To avoid unexpected fares, always check the fare estimate before confirming your ride. This will give you a better idea of what to expect.... »»
Inability to contest fare discrepancies

Fix: If you believe there is a fare discrepancy, document the details of your ride, including the route taken and the fare charged. This informat... »»
 
UI issue
App defaults to order page, losing ride details

Fix: To avoid losing ride details, take a screenshot of the ride information before confirming your order. This way, you have a record of the det... »»
Confusing pickup locations

Fix: When booking a ride, use the app's map feature to select a pickup location that is clear and easy for the driver to access. Avoid selecting... »»
 
Security issue
Drivers may not have proper identification

Fix: Before getting into the vehicle, verify the driver's identity by checking the name and photo in the app against the driver in front of you.... »»
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 what users are saying
Good experience
96.0%

Bad experience
2.6%

Neutral
1.4%

~ from our NLP analysis of 44,811 combined software ratings.

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Iarnród Éireann – Irish Rail

 Private Data FREENOW collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics