fix problems on Freddy’s [iphone]

—— Run into issues on Freddy’s? Get help pending when official support gets back to you!

Freddy’s

Info:

company: Freddy's Frozen Custard & Steakburgers

: https://www.freddys.com/rewards

: freddys.com

Chat with our AI-based Freddy’s Support

🛠️ Common Freddy’s Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Freddy’s requires login each time

Fix: Check if the app has an option to remember your login credentials. If it does, ensure that this option is enabled. If not, consider using a... ⇲

Cannot save login info to Apple Keychain

Fix: Manually enter your login information and check if there is an option to save it to Keychain when you log in. If prompted, select 'Yes' to s... ⇲

Bugs issue

Freddy’s bugs out during checkout

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will remove the app but... ⇲

Error validating basket

Fix: Try removing all items from your basket and adding them back one by one to see if a specific item is causing the issue. OR Check your int... ⇲

Freddy’s does not allow scheduled pickups

Fix: Check if the app has a specific section for scheduling pickups. If not, consider contacting customer support through the app to inquire abou... ⇲

Cannot use drive-thru for mobile orders

Fix: Check the app settings to see if there is an option to select drive-thru as a pickup method. If not, you may need to place your order in per... ⇲

Cart empties unexpectedly

Fix: Ensure that you are logged into your account before adding items to your cart. If you are logged out, items may not be saved. OR Try addi... ⇲

Slow issue

Freddy’s is slow and unresponsive

Fix: Close other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer mod... ⇲

Network issue

Location tracking issues prevent order pickup

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure the app is set to 'While U... ⇲

UI issue

Cannot increase quantity of condiments

Fix: Check if there is a specific section in the app for customizing your order. If not, consider adding a note in the special instructions field... ⇲

Poor user interface for ordering

Fix: Familiarize yourself with the app's layout by exploring different sections. Sometimes, a little exploration can help you find features more... ⇲

No clear indication of online ordering availability

Fix: Check the app's settings or FAQ section for information on online ordering availability. Sometimes, this information is provided in the app.... ⇲

Multiple steps required for customer contact

Fix: Look for a direct contact option within the app, such as a 'Contact Us' button, which may streamline the process. OR If the app requires... ⇲

Inconsistent order pickup instructions

Fix: Take note of the pickup instructions provided in the app and confirm them with the staff at the location when you arrive. OR If the instr... ⇲

Account issue

Account restoration issues after app update

Fix: Try logging out of your account and then logging back in. This can sometimes refresh your account data and restore access. OR If you have... ⇲

Security issue

Fraudulent activity on accounts

Fix: Change your password immediately through the app or website. Use a strong, unique password that you haven't used before. OR Enable two-fa... ⇲

Customization issue

Inability to assign names to ordered items

Fix: Check if there is a notes or special instructions field when placing your order where you can specify names for items. OR If the app does... ⇲

No coffee offered at locations

Fix: Check the app for a menu section that lists available items. If coffee is not listed, it may not be offered at your selected location. OR... ⇲

Freddy’s does not retain credentials

Fix: Ensure that you have enabled the option to remember your login credentials in the app settings, if available. OR If the app continues to... ⇲

Crashes issue

Freddy’s crashes or logs out frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. If an update is avail... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Bad experience

2.2%

Neutral

1.3%

~ from our NLP analysis of 73,745 combined software ratings.

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Private Data Freddy’s collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics