fix problems on ZRX [iphone]

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—— Run into issues on ZRX? Get help pending when official support gets back to you!

ZRX: Zombies Run + Marvel Move
Info:
company: Six to Start
: https://sixtostart.zendesk.com/hc/en-us/categories/200201673-Zombies-Run-
: www.zrx.app
Chat with our AI-based ZRX Support
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Bugs issue

Inconsistent tracking of runs

Fix: 1. Ensure GPS is enabled: Go to Settings > Privacy > Location Services and make sure Location Services is turned on. Then, scroll down to th... ⇲

Bugs in item collection

Fix: 1. Restart the app: Close and reopen the app to reset any temporary bugs affecting item collection. 2. Check for updates: Ensure the app is... ⇲

Inconsistent calorie tracking

Fix: 1. Ensure GPS is enabled: Go to Settings > Privacy > Location Services and make sure it is turned on for accurate tracking. 2. Manually log... ⇲
 
Glitches issue

Zombie chases glitch

Fix: 1. Restart the app: Close the app completely and reopen it to reset any temporary glitches that may be causing the chase issues. 2. Check fo... ⇲

Overlapping zombie chases

Fix: 1. Restart the app: Close and reopen the app to reset any temporary glitches that may be causing overlapping chases. 2. Check for updates: E... ⇲
 
Audio issue

Audio issues with music playback

Fix: 1. Check audio settings: Go to the app settings and ensure that the audio settings are configured correctly. Make sure the volume is up and... ⇲

Voice acting lacks realism

Fix: 1. Adjust audio settings: Go to the app settings and see if there are options to adjust audio quality or effects that might enhance the voic... ⇲
 
Compatibility issue

Limited functionality on Apple Watch

Fix: 1. Check app permissions: On your iPhone, go to the Watch app, scroll down to the app, and ensure that all necessary permissions are enabled... ⇲
 
Updates issue

Difficulty in accessing features after updates

Fix: 1. Restart the app: Close the app completely and reopen it to refresh the interface and access features. 2. Check for app permissions: Go to... ⇲
 
Customization issue

Lack of user-friendly options for non-subscribers

Fix: 1. Explore free features: Go through the app settings and help sections to familiarize yourself with the available features for non-subscrib... ⇲

Inability to set custom intervals for chases

Fix: 1. Check app settings: Go to the app settings and look for any options related to chase intervals. Some apps may have hidden settings that a... ⇲

Limited free content

Fix: 1. Explore all available free content: Go through the app to ensure you are utilizing all the free features and content available. 2. Partic... ⇲
 
Gameplay issue

Confusing storyline progression

Fix: 1. Review the storyline: Go back to previous chapters or sections in the app to refresh your memory on the storyline. This can help clarify... ⇲

No agency in character decisions

Fix: 1. Explore all options: Make sure to explore all available choices in the app, as some decisions may not be immediately obvious. Check for a... ⇲

No clear instructions for gameplay mechanics

Fix: 1. Access help or tutorial sections: Look for any help or tutorial sections within the app that may provide guidance on gameplay mechanics.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.8%

Bad experience
2.3%

Neutral
1.9%

~ from our NLP analysis of 23,207 combined software ratings.

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Runna: Running Training Plans
Running Trainer: Tracker&Coach
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(Not Boring) Habits

 Private Data ZRX collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Zombies, Run! Membership: $6.99 Unlock access to the full experience!
  2. Zombies, Run! Membership: $49.99 Unlock access to the full experience!
  3. Zombies, Run! (Legacy): $24.99 Unlock access to the full experience!
  4. Marvel Move (Monthly): $5.99 Monthly subscription to Marvel Move
  5. Season Pass Plus: $5.99 Play all 40 season 2 missions AND all 20 sidequests as soon as they're available, whenever you like!
  6. Season Pass: $7.99 Play all 40 Season 2 missions as soon as they're available, whenever you like!
  7. Race Missions pack: $1.99 Continue the thrilling story from New Canton's side with 5k, 10k, and 20k race missions!
  8. All-Access Pass: $17.99 Get all of Season 2, Season 3, Race missions, and Interval Training! (120+ missions in total)
  9. Season 3 Pass: $7.99 Access all 60 missions with the Season 3 Pass! (released weekly during 2014)
  10. VIP Membership: $89.99 Unlock all missions and virtual races!