fix problems on MyHSS [iphone]

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—— Run into issues on MyHSS? Get help pending when official support gets back to you!

MyHSS
Info:
company: Hospital for Special Surgery
: https://www.hss.edu/contact.asp
: www.hss.edu
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UI issue

Cannot log out or return to main menu

Fix: 1. Look for a 'Home' or 'Menu' button within the app interface, often represented by a house icon or three horizontal lines. 2. If you canno... ⇲

Test results screen does not allow navigation back

Fix: 1. Try using the back gesture by swiping from the left edge of the screen to see if it takes you back to the previous screen. 2. If that doe... ⇲

Pages do not allow going back

Fix: 1. Use the back swipe gesture from the left edge of the screen. 2. Look for any back buttons on the screen. OR 1. If the app is unrespons... ⇲
 
Freezing issue

MyHSS frequently freezes

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps o... ⇲
 
Screen issue

Screens turn black

Fix: 1. Restart your iPhone to refresh the system. 2. Check for any software updates for both iOS and the MyHSS app. OR 1. If the issue persis... ⇲
 
Payments issue

Co-pay processing fails often

Fix: 1. Ensure that your payment information is correctly entered in the app. Go to Settings > MyHSS > Payment Information to verify. 2. Try usin... ⇲

Credit card information not saved

Fix: 1. Check the app settings to see if there is an option to save payment information. 2. Ensure that you are using the latest version of the a... ⇲
 
Network issue

Poor telehealth connectivity

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if connectivity improves. 2. Close other apps... ⇲
 
Compatibility issue

Incompatibility with Apple Health app

Fix: 1. Check if the MyHSS app has permissions to access Apple Health data by going to Settings > Health > Data Access & Devices. 2. Ensure both... ⇲
 
Notifications issue

Persistent messages for canceled appointments

Fix: 1. Check the app settings for notification preferences and adjust them to reduce persistent alerts. 2. Clear the app's cache or reinstall th... ⇲
 
Login issue

Re-login required for each test result

Fix: 1. Check if there is an option in the app settings to stay logged in or remember your login credentials. 2. Ensure that your app is updated... ⇲
 
Search issue

Difficult to find reviewed results

Fix: 1. Use the search function within the app, if available, to locate specific results. 2. Check if there are filters or categories in the resu... ⇲
 
Customization issue

Lack of layman explanations for test results

Fix: 1. Look for a glossary or help section within the app that may provide definitions or explanations of medical terms. 2. Consider using reput... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
9.5%

Neutral
4.6%

~ from our NLP analysis of 852 combined software ratings.

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 Private Data MyHSS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics