fix problems on Kino [iphone]

—— Run into issues on Kino? Get help pending when official support gets back to you!

Kino - Pro Video Camera

Info:

company: Lux Optics Incorporated

: https://luxoptics.zendesk.com

: shotwithkino.com

Chat with our AI-based Kino Support

🛠️ Common Kino Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Kino freezes while recording

Fix: 1. Ensure your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and check available space. If it's low,... ⇲

Glitchy and spotty recordings

Fix: 1. Check your iPhone's camera lens for dirt or smudges and clean it gently with a microfiber cloth. 2. Ensure that you are using the app in... ⇲

Customization issue

Limited shutter speed presets

Fix: 1. Explore the app's settings to see if there are any hidden options for customizing shutter speed. 2. Use the manual control options to set... ⇲

No option for anamorphic de-squeeze

Fix: 1. Check the app settings to see if there is an option to enable anamorphic de-squeeze. 2. If not available, consider using post-production... ⇲

Limited geotagging features

Fix: 1. Check the app settings to see if there are options to enable or enhance geotagging features. 2. Ensure that location services are enabled... ⇲

Cannot customize preset shooting modes

Fix: 1. Explore the app settings to see if there are options to create or modify shooting modes. 2. If customization is not available, use the ma... ⇲

UI issue

Non-responsive manual control options

Fix: 1. Restart the app to see if it resolves the non-responsiveness. 2. Check for any app updates that might address this issue. OR 3. If the... ⇲

Bugs issue

LUT import is broken

Fix: 1. Ensure that the LUT files you are trying to import are in the correct format (usually .cube). 2. Check the app's documentation for any sp... ⇲

Error importing LUTs

Fix: 1. Verify that the LUT files are in the correct format and not corrupted. 2. Check the app's documentation for any specific requirements for... ⇲

Audio issue

Audio is out of sync

Fix: 1. Check your recording settings to ensure that the audio sample rate matches the video frame rate. 2. Restart the app and try recording aga... ⇲

Poor mic quality

Fix: 1. Ensure that the microphone is not obstructed and is clean. 2. Use an external microphone if possible, as it can significantly improve aud... ⇲

Crashes issue

Crashes during use

Fix: 1. Ensure your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by deletin... ⇲

Kino refuses to open or crashes

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure the app is updated to the latest version available in the App Store. OR 3... ⇲

Camera issue

Cannot zoom while recording

Fix: 1. Check the app settings to see if there is an option to enable zoom during recording. 2. Use the pinch-to-zoom gesture on the screen while... ⇲

Support issue

Slow customer support

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing support. 2. Look for us... ⇲

Compatibility issue

Limited access to grades for older iPhone models

Fix: 1. Check if there are any settings within the app that allow you to enable or access additional features for older models. 2. Consider upgra... ⇲

Settings issue

Inability to save manual settings

Fix: 1. Check the app settings to see if there is an option to save presets or configurations. 2. If available, create a new preset for your manu... ⇲

Slow issue

Laggy effect selection

Fix: 1. Close other apps running in the background to free up resources. 2. Restart the app to see if it improves performance. OR 3. If lag pe... ⇲

Video issue

Inconsistent video quality

Fix: 1. Check your recording settings and ensure they are consistent across all recordings. 2. Test the app in different lighting conditions to s... ⇲