fix problems on T- [iphone]

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—— Run into issues on T-? Get help pending when official support gets back to you!

T-Mobile Scam Shield
Info:
company: T-Mobile
: https://www.t-mobile.com/support/plans-features/t-mobile-scam-shield-app
Chat with our AI-based T- Support
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Bugs issue

Missed important calls due to app blocking

Fix: Adjust the app's blocking settings. Open the app, go to 'Settings', and review the blocking options. You may want to allow calls from certai... ⇲

Block feature occasionally fails

Fix: Restart your device. Sometimes, a simple restart can resolve temporary glitches that affect app performance. OR Clear the app's cache. Go... ⇲

T- does not filter all spam calls

Fix: Regularly update the app to ensure you have the latest spam filters. Developers continuously improve their algorithms to catch more spam cal... ⇲

Inconsistent reporting of blocked calls

Fix: Check the app's settings to ensure that call reporting is enabled. This may help improve the accuracy of blocked call reporting. OR Keep... ⇲

Calls from numbers not in service still ring through

Fix: Ensure that your app is updated, as updates may improve the app's ability to filter out such calls. OR Report these calls through the app... ⇲

Difficulty in reporting spam calls

Fix: Follow the app's reporting process carefully. Make sure you are selecting the correct options when reporting a call as spam. OR Keep a lo... ⇲

T- fails to recognize legitimate calls as spam

Fix: Regularly check the app for updates, as updates may improve the app's spam recognition algorithms. OR Whitelist important contacts in the... ⇲
 
Payments issue

Limited functionality without premium subscription

Fix: Explore the free features of the app thoroughly. Sometimes, users may overlook available options that can enhance their experience without n... ⇲

Premium features should be free for T-Mobile customers

Fix: Utilize the free features of the app to their fullest potential. Familiarize yourself with what is available without a premium subscription.... ⇲
 
UI issue

Difficult to navigate and use

Fix: Familiarize yourself with the app's layout. Spend some time exploring each section of the app to understand where features are located. You... ⇲
 
Customization issue

Inability to add custom reasons for blocking

Fix: Use the existing categories provided by the app to block numbers. While you may not be able to add custom reasons, you can still categorize... ⇲

Cannot manually add numbers to block list

Fix: Check if there is an option to add numbers in the 'Block List' section of the app. If not, try uninstalling and reinstalling the app to see... ⇲
 
Network issue

T- does not update call list while traveling

Fix: Ensure that location services are enabled for the app. Go to your iPhone's settings, find T-Mobile Scam Shield, and make sure location acces... ⇲
 
Settings issue

T- does not allow blocking of unknown callers

Fix: Check the app settings to see if there is an option to block unknown or private numbers. If available, enable this feature. OR Use your p... ⇲
 
Support issue

Limited support and response from T-Mobile

Fix: Utilize online forums and communities for user-generated support and tips regarding the app. OR Check the app's FAQ section for common is... ⇲
 
Performance issue

T- functionality reduces performance of device

Fix: Close other apps running in the background to free up device resources. This can help improve overall performance. OR Consider uninstalli... ⇲
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 what users are saying
Good experience
94.5%

Neutral
3.0%

Bad experience
2.5%

~ from our NLP analysis of 202,994 combined software ratings.

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 Private Data T- collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Diagnostics