fix problems on Resident Portal [iphone]

—— Run into issues on Resident Portal ? Get help pending when official support gets back to you!

Resident Portal Mobile

Info:

company: Entrata, Inc.

: https://www.entrata.com

: www.entrata.com

Chat with our AI-based Resident Portal Support

🛠️ Common Resident Portal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

200 character limit on report items

Fix: When submitting reports, try to be concise and focus on the most critical information. Use bullet points or numbered lists to convey multipl... ⇲

Semicolons replaced with spaces in reports

Fix: Avoid using semicolons in your reports. Instead, use alternative punctuation like commas or periods to separate your thoughts. OR If semi... ⇲

Uploads issue

Photo uploading fails to save automatically

Fix: Ensure that you have a stable internet connection when uploading photos. Try switching between Wi-Fi and mobile data to see if it resolves t... ⇲

Screen issue

Screen reader issues in payments tab

Fix: Check your device's accessibility settings to ensure that VoiceOver is enabled and properly configured for the app. Adjust the speech rate a... ⇲

Invalid password error after phone transfer

Fix: Double-check that you are entering the correct password. If you have recently changed your password, ensure you are using the updated one.... ⇲

No password reset email received

Fix: Check your spam or junk email folder to see if the password reset email was filtered there. If so, mark it as not spam to receive future ema... ⇲

Search issue

Maintenance request section lacks filtering

Fix: Use the search function within the maintenance request section to find specific requests or issues instead of relying on filtering options.... ⇲

UI issue

Difficult font and contrast for visually impaired

Fix: Adjust your device's display settings to increase contrast or change the font size. This can often help improve readability in apps. OR U... ⇲

Limited features and navigation difficulties

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where features are located for easier navigation in the... ⇲

Customization issue

Limited response options for issue location

Fix: When reporting an issue, provide as much detail as possible in the description to clarify the location, even if it’s not listed in the optio... ⇲

No ability to remove maintenance requests

Fix: If you cannot remove a request, consider marking it as resolved or completed if that option is available, to effectively remove it from your... ⇲

Crashes issue

Resident Portal crashes during move-in inspection

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates and install them. OR Try restarting... ⇲

Security issue

Resident Portal falsely identifies new phone as jailbroken

Fix: Check if your device has any unauthorized apps or modifications. If you have not jailbroken your phone, ensure that all apps are from the Ap... ⇲

Notifications issue

Notifications stopped after update

Fix: Check your notification settings for the app in your iPhone's settings. Ensure that notifications are enabled for the Resident Portal Mobile... ⇲

Payments issue

Autopayments process too late

Fix: Review your autopayment settings to ensure that the payment date is set correctly. Adjust the date if necessary to ensure timely processing.... ⇲

Incomplete rent amount until after due date

Fix: Check your account settings to ensure that all payment methods and amounts are correctly entered and saved before the due date. OR If the... ⇲

Syncing issue

Inconsistent information between app and website

Fix: Always cross-check critical information on both the app and the website. If discrepancies arise, note them for future reference. OR Use t... ⇲

Updates issue

Management changes disrupt app functionality

Fix: If you notice disruptions, try logging out and back into the app to refresh your session and see if that resolves the issue. OR Keep an e... ⇲

Privacy issue

Privacy concerns regarding data handling

Fix: Review the app's privacy policy to understand how your data is being used and stored. Adjust your privacy settings within the app if availab... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.5%

Neutral

1.6%

Bad experience

0.9%

~ from our NLP analysis of 215,747 combined software ratings.

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Private Data Resident Portal collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data