—— Run into issues on My Package? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your internet connection to ensure it is stable. A weak connection can delay updates. Try switching between Wi-Fi and mobile data to s... ⇲
Fix: Familiarize yourself with the new layout by exploring each section of the app. Take note of any new icons or menu placements to ease navigat... ⇲
Fix: Ensure that you have entered the tracking numbers correctly. Incorrect numbers can lead to missing information. Double-check the format and... ⇲
Fix: If the app does not provide weight information, check the carrier's website for detailed tracking information, as they often provide weight... ⇲
Fix: Manually select the carrier if the app misidentifies it. Go to the package details and look for an option to change the carrier. Select the... ⇲
Fix: Ensure that your app is updated to the latest version, as updates often fix bugs. Go to the App Store and check for updates for My Package.... ⇲
Fix: Check for app updates in the App Store. Sometimes, new carriers are added in updates, so keeping the app updated may expand your options.... ⇲
Fix: Use a naming convention for your packages that includes categories in the title. For example, prefix package names with 'Personal:', 'Work:'... ⇲
Fix: Check the app settings to see if there is an option to enable a compact view. Sometimes, features are hidden in settings menus. OR As a w... ⇲
Fix: Ensure you are logged into the same account on all devices. Go to Settings > Account and verify your login details are consistent across dev... ⇲
Fix: Check your device settings to ensure that rotation lock is disabled. Swipe down from the top right corner of your iPhone and tap the rotatio... ⇲
Fix: Take time to explore the new UI and familiarize yourself with the layout. Sometimes, adjusting to a new design takes time, and you may find... ⇲
Fix: Check your notification settings by going to Settings > Notifications > My Package. Ensure that notifications are enabled and set to allow a... ⇲