fix problems on Ideal CU [iphone]

—— Run into issues on Ideal CU ? Get help pending when official support gets back to you!

Ideal CU Mobile

Info:

company: Ideal Credit Union

: https://www.idealcu.com/contact-us

: www.idealcu.com

Chat with our AI-based Ideal CU Support

🛠️ Common Ideal CU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Fingerprint ID option prompts for credentials after a while

Fix: Check the app settings to see if there is an option to adjust the timeout for the Fingerprint ID. If available, increase the timeout duratio... ⇲

Hassle to retrieve username/password on the go

Fix: Use a password manager app to securely store your username and password. This way, you can easily access your credentials without having to... ⇲

Payments issue

Cash card issues at gas stations and grocery stores

Fix: Ensure that your cash card is activated and has sufficient funds. Check your account balance through the Ideal CU Mobile app before making a... ⇲

Daily limit for purchases

Fix: Review your account settings within the Ideal CU Mobile app to understand your daily purchase limits. If you need to make a larger purchase,... ⇲

Ideal CU frequently logs users out

Fix: Check your app settings to see if there is an option to stay logged in. If available, enable this feature to reduce the frequency of being l... ⇲

Requires phone name input every login

Fix: If the app requires you to input your phone name every time, check if there is an option to save your device as a trusted device. This may a... ⇲

UI issue

Transaction memos cannot be clicked to read full title

Fix: Try tapping and holding on the memo text to see if it expands or provides additional options. If this does not work, check for any updates t... ⇲

Freezing issue

Transfer screen freezes

Fix: Force close the Ideal CU Mobile app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button on o... ⇲

Loading issue

Widget in current release doesn’t load

Fix: Remove the widget from your home screen and then re-add it. To do this, press and hold the widget until the options appear, select 'Remove W... ⇲

Compatibility issue

Landscape view not functioning on iPad after update

Fix: Check if the rotation lock is enabled on your iPad. Swipe down from the top-right corner to access the Control Center and ensure that the ro... ⇲

Updates issue

Downloading updates prevents account access

Fix: Ensure that you have a stable internet connection when downloading updates. If the app is stuck, try restarting your device and then attempt... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.5%

Neutral

1.6%

Bad experience

0.9%

~ from our NLP analysis of 3,538 combined software ratings.

Switch to these Alternatives:

Blaze CU Mobile

PC First Mobile

Royal Credit Union

Wings Mobile

TopLine Financial Credit Union

TruStone Mobile

WESTconsin Credit Union

Affinity Plus Mobile Banking

StPaulFed

MCCU-Mobile

Private Data Ideal CU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics