fix problems on Martie [iphone]

—— Run into issues on Martie? Get help pending when official support gets back to you!

Martie: Discount Grocery

Info:

company: Martie Inc

: https://martie.com/pages/contact

Chat with our AI-based Martie Support

🛠️ Common Martie Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Payment process issues

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try the payment process again. 3. Ensure that your payment... ⇲

Rewards program not functioning properly

Fix: 1. Ensure you are logged into your account where the rewards program is active. 2. Check if there are any specific requirements to earn or r... ⇲

UI issue

Difficulty removing items from cart

Fix: 1. Open the cart and tap on the item you wish to remove. 2. Look for a 'Remove' or 'Delete' option next to the item. 3. If the option is not... ⇲

Martie navigation can be nuanced

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function to quickly find items or features you need... ⇲

Bugs issue

Shipping problems

Fix: 1. Verify that your shipping address is entered correctly in your account settings. 2. Check the estimated delivery times provided during ch... ⇲

Damaged items upon delivery

Fix: 1. Inspect your items immediately upon delivery and take photos of any damage. 2. Report the issue through the app's customer service featur... ⇲

Missing items in orders

Fix: 1. Double-check your order confirmation to ensure the items were included in your purchase. 2. If items are missing, report the issue throug... ⇲

Expiration dates may be close

Fix: 1. When selecting items, check the product details for expiration dates if available. 2. If you receive items with close expiration dates, r... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.8%

Bad experience

2.3%

Neutral

1.9%

~ from our NLP analysis of 2,346 combined software ratings.

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Vitality Extracts

Private Data Martie collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics