fix problems on Undermy [iphone]

—— Run into issues on Undermy? Get help pending when official support gets back to you!

Undermyfork: Diabetes App

Info:

company: Undermyfork, Inc.

: https://undermyfork.com

: undermyfork.com

Chat with our AI-based Undermy Support

🛠️ Common Undermy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inability to track out of range time accurately

Fix: Check the app settings to ensure that the target glucose range is set correctly. Go to the settings menu, find the 'Glucose Targets' section... ⇲

Lack of daily carb and insulin usage count

Fix: Manually log your daily carb and insulin intake by creating a daily log entry. Use the 'Add Entry' feature to input your meals and insulin d... ⇲

UI issue

Visibility issues when entering time and carbs

Fix: Ensure that your device's screen brightness is set to an appropriate level. Go to 'Settings' > 'Display & Brightness' and adjust the brightn... ⇲

Difficulty in distinguishing between Lantus and Humalog injections

Fix: Create a custom entry for each type of insulin in the app. Label them clearly as 'Lantus' or 'Humalog' when logging your injections to avoid... ⇲

No landscape mode for better data visibility

Fix: Check if there is an option in the app settings to enable landscape mode. If not, consider using your device in portrait mode and adjusting... ⇲

Support issue

No instructions for Dexcom G6 integration

Fix: Visit the Dexcom website or user manual for detailed instructions on how to integrate the Dexcom G6 with third-party apps. They often provid... ⇲

Features issue

No option to record correction injections

Fix: Use the 'Notes' feature in the app to manually log any correction injections. Create a consistent format for logging these entries so you ca... ⇲

Limited glucose history beyond 30 days

Fix: Export your glucose data regularly (e.g., weekly or bi-weekly) to a spreadsheet or another app that allows for longer-term tracking. This wa... ⇲

Network issue

Connection issues with Libre CGM

Fix: Ensure that your Libre CGM device is properly calibrated and that the app has the necessary permissions to access Bluetooth or other connect... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.8%

Neutral

7.0%

Bad experience

3.1%

~ from our NLP analysis of 128 combined software ratings.

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Private Data Undermy collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics