fix problems on ScreenPal Screen Recorder [iphone]

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—— Run into issues on ScreenPal Screen Recorder? Get help pending when official support gets back to you!

ScreenPal Screen Recorder
Info:
company: Big Nerd Software, LLC
: https://support.screenpal.com
: screenpal.com
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Video issue

videos not saving after recording

Fix: 1. Check the app's permissions by going to Settings > Privacy > Photos and ensure ScreenPal has access to save videos. 2. Make sure you have... ⇲

difficulties with video editing

Fix: 1. Explore the app's tutorial or help section for guidance on using editing features. 2. Practice using the editing tools to become more fam... ⇲
 
Audio issue

audio not recorded during video

Fix: 1. Check the microphone permissions by going to Settings > Privacy > Microphone and ensure ScreenPal has access. 2. Make sure the microphone... ⇲

no indication of audio being recorded

Fix: 1. Check the app settings to see if there is an option to enable audio indicators. 2. Test the audio recording feature in a different app to... ⇲
 
Customization issue

editing features limited on mobile

Fix: 1. Familiarize yourself with the available editing features in the app by exploring the interface. 2. Consider using a desktop version of Sc... ⇲

no pause feature on mobile

Fix: 1. Use the stop feature instead of pause, and then start a new recording to create separate clips. 2. Consider using a video editing app pos... ⇲

no cursor highlight option on mobile

Fix: 1. Use visual indicators or annotations during recording to highlight important areas. 2. Consider using a desktop version of ScreenPal if c... ⇲
 
Uploads issue

unable to upload videos

Fix: 1. Check your internet connection to ensure it is stable. 2. Ensure you are logged into the correct account within the app for uploading.... ⇲

inability to import other videos

Fix: 1. Check the app's supported file formats to ensure the videos you are trying to import are compatible. 2. Use a file conversion tool if nec... ⇲
 
Loading issue

processing video indefinitely

Fix: 1. Restart the app and check if the video processing resumes. 2. Ensure you have a stable internet connection if the processing requires it.... ⇲
 
Support issue

customer support response slow

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups for additional support.... ⇲
 
Crashes issue

ScreenPal Screen Recorder crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Clear the app's cache by uninstalling and reinstalling it. OR 1. Limit the... ⇲
 
Compatibility issue

inconsistent performance across devices

Fix: 1. Ensure all devices are running the same version of the app and iOS. 2. Check for any device-specific settings that may affect performance... ⇲

missing features compared to desktop version

Fix: 1. Familiarize yourself with the mobile version's features and adapt your workflow accordingly. 2. Use the desktop version for tasks that re... ⇲
 
Storage issue

storage issues despite available space

Fix: 1. Restart your iPhone to refresh the storage reporting. 2. Check for hidden files or apps that may be taking up space by going to Settings... ⇲
 
Network issue

ScreenPal Screen Recorder does not connect to App Store

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart your iPhone and try accessing the App Store again. OR 1. Go to Setti... ⇲
 
UI issue

ScreenPal Screen Recorder not user-friendly for beginners

Fix: 1. Explore the app's tutorial or help section to learn how to navigate its features. 2. Watch online tutorials or guides to get familiar wit... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
7.3%

Neutral
2.9%

~ from our NLP analysis of 4,910 combined software ratings.

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 Private Data ScreenPal Screen Recorder collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Screen Recorder: Deluxe: $5.99 Good Screen Recorder & Video Editor
  2. Screen Recorder: Premier: $8.99 Good Video Recorder & Video Editor
  3. Screen Recorder: Deluxe Yr: $34.99 Video Recorder & Video Editing
  4. Annual Plan - Unlock Premium: $5.99 Yearly ScreencastOMatic Plan for edit & more!
  5. Screen Recorder: Premier Yr: $71.99 Screen Recorder, Video Editor + Stock