fix problems on UPMC Health Plan [iphone]

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—— Run into issues on UPMC Health Plan? Get help pending when official support gets back to you!

UPMC Health Plan
Info:
company: UPMC Health Plan
: https://www.upmchealthplan.com/contact/
: www.upmchealthplan.com
Chat with our AI-based UPMC Health Plan Support
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Freezing issue

UPMC Health Plan freezes during login

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then swi... ⇲
 
Camera issue

Camera scan feature not working

Fix: Ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and make sure UPMC Health Plan is enabled. OR... ⇲
 
UI issue

Navigation is difficult

Fix: Familiarize yourself with the app layout. Spend some time exploring the menus and options to understand where everything is located. OR L... ⇲

No back button available

Fix: Use the swipe gesture to go back. On iPhones, you can often swipe from the left edge of the screen to return to the previous page. OR If... ⇲

UPMC Health Plan is just a web portal

Fix: Explore the app's features to see if there are any functionalities that are not available on the web portal. Sometimes apps offer unique fea... ⇲
 
Bugs issue

UPMC Health Plan defaults to old insurance

Fix: Check your account settings to ensure that your current insurance information is updated. Go to your profile or account settings and verify... ⇲
 
Security issue

Touch ID fails intermittently

Fix: Ensure that Touch ID is set up correctly. Go to Settings > Touch ID & Passcode and make sure your fingerprints are registered properly. OR... ⇲
 
Notifications issue

Notification badge cannot be cleared

Fix: Try logging out of the app and logging back in. This can sometimes reset the notification badge. OR If the badge persists, uninstall and... ⇲
 
Account issue

Inability to link children's accounts

Fix: Check if you are using the correct login credentials for your children's accounts. Ensure that you have the necessary permissions to link th... ⇲
 
Syncing issue

Error messages when enabling health data sync

Fix: Ensure that you have granted the app permission to access health data. Go to Settings > Privacy > Health and check if UPMC Health Plan is en... ⇲

UPMC Health Plan does not sync with Apple Watch

Fix: Ensure that the UPMC Health Plan app is installed on your Apple Watch. Open the Watch app on your iPhone, scroll down to available apps, and... ⇲
 
Crashes issue

UPMC Health Plan crashes upon opening

Fix: Force close the app and restart it. If the problem persists, try restarting your iPhone to clear any temporary glitches. OR Check for upd... ⇲
 
Login issue

Limited features without login

Fix: Create an account if you haven't already. This will unlock additional features and functionalities within the app. OR If you are logged i... ⇲

Reset password prompt appears unnecessarily

Fix: Check if your password is being saved correctly in your device's password manager. If not, update it to prevent unnecessary prompts. OR I... ⇲
 
Payments issue

Inconsistent approval of purchases

Fix: Keep a record of your purchase attempts and any error messages. This can help you identify patterns or specific issues with certain purchase... ⇲
 
Settings issue

No option to select default plan

Fix: Check your account settings to see if there is an option to set a default plan. This may be located under your insurance or plan management... ⇲
 
Support issue

Live chat and support are ineffective

Fix: Try using the FAQ section of the app or website for common issues and solutions. This may provide quicker answers than live chat. OR If l... ⇲
 
Updates issue

No clear updates on issues reported

Fix: Check the app's help or support section for any announcements or updates regarding known issues. OR Consider keeping a personal log of is... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
7.8%

Neutral
2.8%

~ from our NLP analysis of 5,560 combined software ratings.

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 Private Data UPMC Health Plan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data