fix problems on SynScan Pro [iphone]

—— Run into issues on SynScan Pro? Get help pending when official support gets back to you!

SynScan Pro

Info:

company: Astropower Technology Co. Ltd.

: https://astropower.ca

Chat with our AI-based SynScan Pro Support

🛠️ Common SynScan Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SynScan Pro frequently crashes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

SynScan Pro loses connection often

Fix: 1. Ensure that your Wi-Fi connection is stable. Check your router and try moving closer to it. 2. Restart your iPhone and the Wi-Fi router... ⇲

Bugs issue

Alignment process fails

Fix: 1. Make sure you are following the alignment instructions provided in the app carefully. 2. Check that your mount is set up correctly and i... ⇲

Error codes during use

Fix: 1. Take note of the specific error code and check the app's help section or online resources for explanations and solutions. 2. Restart the... ⇲

Memory access violation messages

Fix: 1. Restart your iPhone to clear any temporary memory issues. 2. Ensure that the app is updated to the latest version, as updates may fix me... ⇲

Inaccurate pointing accuracy

Fix: 1. Ensure that the mount is properly calibrated and that you are using the correct alignment stars. 2. Check for any physical obstructions... ⇲

Freezing issue

SynScan Pro hangs or freezes

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-tapping the Home button) and swiping up on the SynScan Pro app... ⇲

Settings issue

Settings not saved

Fix: 1. Ensure that you are tapping 'Save' after making changes in the settings. 2. Check if the app has permission to save data. Go to Settings... ⇲

Loading issue

Comet library reloads and is blank

Fix: 1. Check your internet connection to ensure that the app can access the comet library. 2. Try refreshing the library by navigating to the l... ⇲

UI issue

Home feature misaligns mount

Fix: 1. Ensure that the mount is properly calibrated before using the Home feature. 2. Check the settings for the Home position in the app and a... ⇲

User interface is confusing

Fix: 1. Explore the app's settings and help sections for tutorials or guides on how to navigate the interface. 2. Consider looking for online fo... ⇲

Night mode brightness issue

Fix: 1. Check the app settings for a night mode or brightness adjustment feature and adjust it accordingly. 2. If the brightness is too high, tr... ⇲

Inability to enter user coordinates

Fix: 1. Check if the app has permission to access location services. Go to Settings > Privacy > Location Services and ensure it is enabled for Sy... ⇲