fix problems on Redstone Federal Credit Union [iphone]

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—— Run into issues on Redstone Federal Credit Union? Get help pending when official support gets back to you!

Redstone Federal Credit Union
Info:
company: Redstone Federal Credit Union
: http://www.redfcu.org
: www.redfcu.org
Chat with our AI-based Redstone Federal Credit Union Support
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Payments issue

Redirects to sign-in page when scheduling payments

Fix: Ensure that you are logged in before attempting to schedule payments. If you are logged in and still facing this issue, try clearing the app... ⇲
 
Bugs issue

Check deposit feature works intermittently

Fix: Ensure that you have a stable internet connection when using the check deposit feature. Switch between Wi-Fi and cellular data to see if the... ⇲
 
Login issue

Redstone Federal Credit Union logs out when switched to background

Fix: Check your iPhone's settings to ensure that background app refresh is enabled for the Redstone app. Go to Settings > General > Background Ap... ⇲
 
Network issue

Application frequently unavailable

Fix: Check for any updates to the app in the App Store. Keeping the app updated can resolve many issues related to availability. OR If the app... ⇲
 
Settings issue

Mobile deposit limit cannot be adjusted

Fix: Review the app's FAQ or help section to understand the current limits for mobile deposits. This information is often provided by the credit... ⇲
 
UI issue

UI is cumbersome and not intuitive

Fix: Take some time to explore the app's features and familiarize yourself with the layout. Sometimes, spending a little time navigating can help... ⇲

Cashflow interface is hard to read

Fix: Adjust the text size on your iPad by going to Settings > Display & Brightness > Text Size. Increasing the text size can help improve readabi... ⇲
 
Account issue

Purchase history for credit card section is not accessible

Fix: Try logging out and logging back into the app to refresh your session. This can sometimes resolve issues with accessing certain features.... ⇲
 
Updates issue

Notes feature for transfers is missing after update

Fix: Check the app's update notes or help section to see if the feature has been moved or renamed in the latest version. OR If the feature is... ⇲
 
Notifications issue

Fake alerts mixed with personal banking alerts

Fix: Review your notification settings in the app to ensure that you are only receiving alerts from trusted sources. Go to Settings > Notificatio... ⇲

No advance notice for debit card issues

Fix: Regularly check your account notifications and settings to ensure you are subscribed to alerts for any issues related to your debit card.... ⇲
 
Camera issue

Inconsistent check deposit image capture

Fix: Ensure that you are taking the photo in a well-lit area and that the check is flat and free of wrinkles. This can improve the app's ability... ⇲
 
Compatibility issue

No fingerprint touch for login on iPad

Fix: Check if your iPad supports Touch ID and ensure that it is enabled in the device settings. Go to Settings > Touch ID & Passcode and make sur... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
1.7%

Neutral
1.4%

~ from our NLP analysis of 39,280 combined software ratings.

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 Private Data Redstone Federal Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data