fix problems on Aura [iphone]

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—— Run into issues on Aura? Get help pending when official support gets back to you!

Aura: Security & Protection
Info:
company: Get Aura Inc.
: https://aura.com/contact
: www.aura.com
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Crashes issue

Website crashes during login

Fix: 1. Clear browser cache: Go to your browser settings and clear the cache and cookies. This can resolve issues caused by outdated or corrupted... ⇲
 
Support issue

Customer service issues with language barriers

Fix: 1. Use translation tools: If you encounter language barriers, consider using translation tools like Google Translate to communicate your iss... ⇲

Automated responses from customer service

Fix: 1. Be specific in your queries: When reaching out to customer service, provide detailed information about your issue to help them understand... ⇲
 
Notifications issue

Inconsistent alerts for child’s gaming activity

Fix: 1. Check notification settings: Go to the settings on your device and ensure that notifications for the Aura app are enabled. This includes... ⇲

Repeated alerts for the same transactions

Fix: 1. Check alert settings: Open the Aura app and navigate to the notification settings. Look for options related to transaction alerts and adj... ⇲

Alerts not in real time

Fix: 1. Check internet connection: Ensure that your device has a stable internet connection, as poor connectivity can delay alerts. 2. Update th... ⇲
 
Privacy issue

Cannot hide accounts in shared bank

Fix: 1. Check app settings: Open the Aura app and navigate to the account settings. Look for options related to account visibility or privacy set... ⇲

Increased spam calls after signup

Fix: 1. Register with a secondary number: If you anticipate spam calls, consider using a secondary phone number or a temporary number when signin... ⇲
 
Registration issue

No option to register offline bank accounts

Fix: 1. Use the app's feedback feature: While you cannot contact developers, check if the app has a feedback option where you can suggest adding... ⇲
 
Features issue

Limited features compared to existing bank options

Fix: 1. Explore all app features: Ensure you are familiar with all the features the Aura app offers. Sometimes, features may be hidden in menus o... ⇲
 
Glitches issue

VPN glitches with other apps

Fix: 1. Restart the VPN: Disconnect and then reconnect to the VPN within the Aura app. This can sometimes resolve temporary glitches. OR 2. Ch... ⇲
 
Account issue

Issues with account reactivation after cancellation

Fix: 1. Follow reactivation steps: If the app provides specific steps for reactivating an account, ensure you are following them correctly. This... ⇲

Difficulties in canceling subscription

Fix: 1. Check subscription settings: Open the Aura app and navigate to your account settings. Look for subscription management options and follow... ⇲
 
Security issue

Password manager feature broken

Fix: 1. Restart the app: Close the Aura app completely and reopen it to see if the password manager feature starts working again. OR 2. Update... ⇲
 
Network issue

Limited VPN server options

Fix: 1. Check for updates: Ensure that you are using the latest version of the Aura app, as updates may add more server options. OR 2. Use alt... ⇲
 
Payments issue

High charges after free trial

Fix: 1. Review subscription details: Before the trial ends, check the subscription details in the app to understand the charges that will apply a... ⇲

Unexpected charges after cancellation

Fix: 1. Review your subscription status: Check your account settings in the Aura app to confirm that your subscription has been successfully canc... ⇲
 
Freezing issue

Aura unresponsive on iOS devices

Fix: 1. Restart your device: Sometimes, simply restarting your iPhone or iPad can resolve unresponsiveness issues with apps. OR 2. Update the... ⇲
 
Bugs issue

Inaccurate tracking of app usage for teens

Fix: 1. Check app settings: Ensure that the tracking settings for your teen's app usage are correctly configured in the Aura app. Look for option... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.4%

Bad experience
4.8%

Neutral
2.7%

~ from our NLP analysis of 42,177 combined software ratings.

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 Private Data Aura collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Individual: $19.99 Aura Individual Monthly
  2. Individual: $179.99 Aura Individual Yearly
  3. Individual+Reactivation: $19.99 Aura Individual Monthly
  4. Aura Premium Monthly: $15.99 Aura Premium Monthly
  5. Individual: $19.99 Aura individual monthly
  6. Ultimate Identity Protection: $25.99 Ultimate Identity Protection Monthly
  7. Aura Premium Yearly: $119.99 Aura Premium Yearly
  8. Ultimate Identity Protection: $239.99 Ulitimate Identity Protection Annual
  9. Individual + EP: $14.99 Individual + EP Monthly
  10. Parental Controls: $15.99 Parental Controls Monthly