fix problems on LiveHome [iphone]

—— Run into issues on LiveHome? Get help pending when official support gets back to you!

LiveHome

Info:

company: EKEN GROUP LIMITED

: https://www.eken.com/Video-Doorbell

: www.eken.com

Chat with our AI-based LiveHome Support

🛠️ Common LiveHome Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LiveHome is buggy

Fix: Ensure that you are using the latest version of LiveHome. Go to the App Store, search for LiveHome, and check if an update is available. If... ⇲

LiveHome logs out unexpectedly

Fix: Check your device's settings to ensure that background app refresh is enabled for LiveHome. Go to Settings > General > Background App Refres... ⇲

Network issue

LiveHome fails to connect to network

Fix: Verify that your Wi-Fi or mobile data is working properly. Try connecting to a different Wi-Fi network or switch to mobile data to see if th... ⇲

device frequently goes offline

Fix: Check the Wi-Fi signal strength where the device is located. If the signal is weak, consider moving the device closer to the router or using... ⇲

inconsistent Wi-Fi connectivity

Fix: Check for interference from other devices. Ensure that your router is placed away from microwaves, cordless phones, and other electronics th... ⇲

Video issue

videos playback is black

Fix: Check if the videos are stored locally on your device or in the cloud. If they are in the cloud, ensure you have a stable internet connectio... ⇲

no access to recorded videos

Fix: Ensure that you are logged into the correct account that has access to the recorded videos. Sometimes users have multiple accounts and may b... ⇲

Notifications issue

motion alerts are delayed

Fix: Check the notification settings for LiveHome. Go to Settings > Notifications > LiveHome and ensure that notifications are enabled and set to... ⇲

Settings issue

settings revert to default

Fix: Make sure you are saving your settings properly. After making changes, look for a 'Save' or 'Apply' button and ensure you tap it before exit... ⇲

Crashes issue

LiveHome crashes when roaming

Fix: Disable data roaming in your device settings to prevent the app from crashing due to network issues. Go to Settings > Cellular > Cellular Da... ⇲

Support issue

poor customer support

Fix: Utilize online forums or community support pages where other users may have shared solutions to similar issues. This can often provide quick... ⇲

Registration issue

difficulties in device registration

Fix: Ensure that you are entering the correct registration details. Double-check your email and password for typos. OR Try resetting your pass... ⇲

Installation issue

error messages during setup

Fix: Make sure your device's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Try rest... ⇲

Storage issue

subscription required for cloud storage

Fix: If you prefer not to pay for cloud storage, consider using local storage options if available within the app settings. Check if you can save... ⇲

Loading issue

live view fails to load

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if that resolves the issue. OR... ⇲

Compatibility issue

LiveHome does not pair with multiple devices

Fix: Check if the app has a limit on the number of devices that can be paired. Refer to the app's documentation or settings for this information.... ⇲