fix problems on Mediabay TV [iphone]

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—— Run into issues on Mediabay TV? Get help pending when official support gets back to you!

Mediabay TV
Info:
company: International Mediabay Alliance LLC
: http://mediabay.tv/mailus
: mediabay.tv
Chat with our AI-based Mediabay TV Support
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Video issue

Audio plays without video

Fix: 1. Restart the app: Close the Mediabay TV app completely by swiping it up from the app switcher, then reopen it to see if the issue persists... ⇲

Quality selection for video not available

Fix: 1. Check app settings: Look for video quality settings within the app. Sometimes, these settings can be hidden in the app's menu or preferen... ⇲

Inconsistent streaming quality during high-demand events

Fix: 1. Switch to a lower video quality: If the app allows, manually select a lower video quality to improve streaming performance during peak ti... ⇲
 
Screen issue

Screen turns red with text

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then swipe up o... ⇲
 
Crashes issue

Kicks users out every 2 minutes

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲
 
Loading issue

Blank page when trying to watch channels

Fix: 1. Refresh the app: Close the app and reopen it to refresh the content. This can help load the channels properly. OR 2. Check for server... ⇲
 
UI issue

Mediabay TV minimizes without asking

Fix: 1. Check for multitasking settings: Go to Settings > General > Multitasking & Dock and ensure that 'Allow Multiple Apps' is turned off to pr... ⇲
 
Compatibility issue

Service provider compatibility issues

Fix: 1. Check supported providers: Visit the Mediabay TV website or app documentation to confirm if your service provider is supported. If not, c... ⇲

Mediabay TV does not work in the US

Fix: 1. Use a VPN: If the app is not available in the US, consider using a VPN to connect to a different region where the app is supported. OR... ⇲
 
Login issue

Sign-in issues

Fix: 1. Reset your password: If you're having trouble signing in, try resetting your password through the app or website. Follow the prompts to c... ⇲
 
Freezing issue

Mediabay TV freezes and lags

Fix: 1. Restart your iPhone: A simple restart can often resolve freezing and lagging issues. Press and hold the power button, slide to power off,... ⇲
 
Updates issue

Removed channels causing dissatisfaction

Fix: 1. Check for updates: Sometimes, channels may be temporarily removed due to licensing issues. Keep the app updated to receive any new channe... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.9%

Neutral
2.3%

~ from our NLP analysis of 1,069 combined software ratings.

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 Private Data Mediabay TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics