fix problems on Champions League Official [iphone]

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—— Run into issues on Champions League Official? Get help pending when official support gets back to you!

Champions League Official
Info:
company: UEFA
: https://helpcenter.uefa.com/hc/en-gb/
: www.uefa.com
Chat with our AI-based Champions League Official Support
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Login issue

Mobile app sign-in issues despite correct credentials

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find the Champions League app, and select 'Offload App'. This will... ⇲

Champions League Official does not stay logged in to UEFA account

Fix: 1. Check your phone's settings to ensure that the app has permission to use background app refresh. Go to Settings > Champions League > Back... ⇲

Login attempts result in loading without success

Fix: 1. Clear the app's cache by offloading it and then reinstalling it. 2. Ensure you have a stable internet connection before attempting to log... ⇲

Error occurs when trying to log in with Google account

Fix: 1. Ensure that your Google account is active and that you can log in through a web browser. 2. Clear the app's cache by offloading it and re... ⇲
 
Bugs issue

Inaccurate finals results displayed

Fix: 1. Check for app updates in the App Store. If an update is available, install it as it may contain fixes for display issues. 2. Clear the ap... ⇲

All-time stats shown instead of season stats

Fix: 1. Look for a filter or settings option within the stats section of the app to switch between all-time and season stats. 2. If no option is... ⇲
 
Video issue

Highlights not playing correctly for selected teams

Fix: 1. Ensure you have a stable internet connection. If on Wi-Fi, try switching to cellular data or vice versa. 2. Restart the app and try acces... ⇲

Highlight videos too fast with no replays

Fix: 1. Check your internet speed; a slow connection may affect video playback. 2. Try adjusting the video quality settings in the app if availab... ⇲
 
Registration issue

Invalid birth value error when creating an account

Fix: 1. Double-check the format of the birth date you are entering. Ensure it follows the required format (e.g., MM/DD/YYYY). 2. Try using a diff... ⇲
 
Loading issue

Champions League Official takes a long time to load

Fix: 1. Check your internet connection. If it’s slow, try switching to a different network or resetting your router. 2. Clear the app's cache by... ⇲
 
Syncing issue

Fantasy football data not saving

Fix: 1. Ensure that you have a stable internet connection when making changes to your fantasy team. 2. Check if there are any app updates availab... ⇲
 
UI issue

Live matches disappear from matchup screen once they start

Fix: 1. Ensure that you have a stable internet connection during live matches. 2. Check for app updates that may fix this issue. OR 1. Try ref... ⇲

Poor functionality and layout

Fix: 1. Check for app updates in the App Store and install any available updates that may improve functionality. 2. Restart the app to see if per... ⇲
 
Customization issue

Cannot change favorite club or have multiple favorites

Fix: 1. Check the app settings for an option to manage favorite clubs. If available, follow the prompts to change or add favorites. 2. If no opti... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
2.9%

Neutral
2.1%

~ from our NLP analysis of 5,468 combined software ratings.

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 Private Data Champions League Official collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data