fix problems on Diversified Benefit Services [iphone]

—— Run into issues on Diversified Benefit Services? Get help pending when official support gets back to you!

Diversified Benefit Services

Info:

company: Diversified Benefit Services, Inc.

: https://www.dbsbenefits.com/support/

Chat with our AI-based Diversified Benefit Services Support

🛠️ Common Diversified Benefit Services Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot upload files other than photos

Fix: Check the app's file upload specifications. If it only allows photos, consider converting your documents to image formats (like JPEG or PNG)... ⇲

Diversified Benefit Services logs out after submitting a picture

Fix: Ensure that your app is updated to the latest version available in the App Store. Sometimes, bugs are fixed in newer versions. OR Check y... ⇲

Uploads issue

Blank submit claim page after upload

Fix: Try clearing the app's cache. Go to your iPhone settings, find the app, and look for an option to clear cache or data. This can resolve issu... ⇲

Diversified Benefit Services does not allow file uploads

Fix: Verify that you have granted the app the necessary permissions to access your files. Go to Settings > Privacy > Files and check if the app i... ⇲

No options after photo upload

Fix: After uploading a photo, wait a moment to see if the app processes the upload. Sometimes, there may be a delay before options appear. OR... ⇲

Loading issue

Stuck on loading screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Features issue

Limited functionality

Fix: Explore the app settings to see if there are any features that can be enabled or adjusted to enhance functionality. Sometimes, features are... ⇲

Bare bones features

Fix: Explore the app thoroughly to ensure you are not missing any hidden features. Sometimes, features are not immediately visible. OR If the... ⇲

Account issue

No access to claim details

Fix: Check if there is a 'My Claims' or similar section in the app where you can view your claim history. If not, try logging out and logging bac... ⇲

Syncing issue

Claims not received by the company

Fix: Double-check that you are following the correct submission process as outlined in the app. Ensure that all required fields are filled out be... ⇲

Requires manual password entry every time

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during login. If available, enable it to avoid entering your password each t... ⇲

Support issue

No help options for login issues

Fix: Look for a 'Forgot Password' option on the login screen. This can help you reset your password if you're having trouble logging in. OR If... ⇲

Inability to contact support through the app

Fix: Look for a support or help section in the app settings. If there is none, check the company’s website for contact information or support res... ⇲

Updates issue