fix problems on TextNow [iphone]

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—— Run into issues on TextNow? Get help pending when official support gets back to you!

TextNow: Call + Text Unlimited
Info:
company: TextNow, Inc.
: https://www.textnow.com/support
: www.textnow.com
Chat with our AI-based TextNow Support
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Account issue
Account flagged for spam without explanation

Fix: 1. Review your recent activity in the app to ensure you haven't inadvertently violated any terms of service. 2. Change your account password... »»
Difficulty in retrieving locked number

Fix: 1. Check the app's settings for any options related to number management or recovery. 2. Try logging out and back into your account to refre... »»
Problems with SIM card activation

Fix: 1. Ensure that the SIM card is properly inserted and that your device is compatible with the SIM. 2. Restart your iPhone to refresh the netw... »»
No clear appeal process for account issues

Fix: 1. Document your issue clearly, including any relevant screenshots or messages. 2. Use the in-app support feature to submit your appeal, ens... »»
 
Messages issue
Inconsistent message delivery

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data to see if it improves delivery. 2. Ensure that your app is upda... »»
Inability to view sent messages

Fix: 1. Check the app settings to ensure that sent messages are not hidden or filtered. 2. Restart the app to refresh the message view. OR 1.... »»
Messages out of order

Fix: 1. Restart the app to refresh the message thread. 2. Check for any app updates that may address this issue. OR 1. If the problem persists... »»
 
Security issue
Issues with verification codes

Fix: 1. Ensure that your phone number is entered correctly and that you have a stable internet connection. 2. Request the verification code again... »»
 
Freezing issue
App lags or freezes

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the TextNow app o... »»
 
Ads issue
Ads are intrusive

Fix: 1. Consider upgrading to a premium subscription if available, which may remove ads. 2. Use the app during off-peak hours when ads may be les... »»
 
Audio issue
Calls not ringing through

Fix: 1. Check your phone's Do Not Disturb settings to ensure they are not enabled. 2. Verify that you have a strong internet connection, as TextN... »»
Unreliable call quality

Fix: 1. Ensure you have a strong and stable internet connection. 2. Close any background apps that may be using bandwidth during calls. OR 1.... »»
 
Support issue
Customer service response delays

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact support. 2. Use the in-app support fea... »»
 
Glitches issue
Glitches when accessing app

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app's cache by off... »»
 
Crashes issue
App crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches that may be causi... »»
App shuts down unexpectedly

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Clear the app's cache by offloading the app as described previously. O... »»
 
Settings issue
Confusing subscription options

Fix: 1. Review the subscription options directly in the app under the settings or account section to understand the differences. 2. Look for a co... »»
 
Notifications issue
No notification for message delivery

Fix: 1. Go to Settings > Notifications > TextNow and ensure that notifications are enabled. 2. Check the app settings for any options related to... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.8%

Bad experience
2.6%

Neutral
1.6%

~ from our NLP analysis of 751,885 combined software ratings.

 Switch to these Alternatives:
TextFree: Phone Call + Texting
Text App: Wifi Calling+Texting
Text App: Calling+Texting Now
Talkatone: WiFi Text & Calls
WiFi : Phone Calls & Text Sms
Second Texting Number
Text Me - Phone Call + Texting
Talk Now! Text App Number Call
Nextplus: Private Phone Number
Text App: Call + Texting Now

 Private Data TextNow collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Lock Your Number for 1 Week: $1.99 Lock in your number even if you don't use it
  2. Ad Free+: $6.99 Remove Ads, Caller ID, VM transcription, etc.
  3. Lock Your Number for 1 Year: $4.99 Lock in your number even if you don't use it
  4. Ad Free+ & 14-day free trial: $9.99 Remove Ads, Caller ID, VM transcription, etc.
  5. Premium Subscription: $2.99 Upgrade to a premium subscription to remove ads, lock-in your phone number, and enable call forwarding to add a second number to your phone. Great for small businesses!
  6. $4.99 in International Calling Credit: $4.99 International calling credit is used to make cheap international calls
  7. Premium Number 1 Year: $4.99 Get a premium number and keep it for 1 year.
  8. Premium Number 1 Month: $4.99 Get a premium number and verification codes.
  9. Premium Subscription + 14-day free trial: $2.99 14-day free trial of the Premium subscription! Upgrade to a premium subscription to remove ads, lock-in your phone number, and enable call forwarding to add a second number to your phone. Great for small businesses!
  10. AdFree Lite: $1.99 See 80% fewer ads with AdFree Lite.