fix problems on Promeo [iphone]

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—— Run into issues on Promeo? Get help pending when official support gets back to you!

Promeo - AI Marketing Studio
Info:
company: CyberLink
: https://www.cyberlink.com/support/index.html
Chat with our AI-based Promeo Support
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UI issue

Text selection error

Fix: 1. Restart the app: Close Promeo completely and reopen it. This can sometimes resolve temporary glitches. 2. Update the app: Ensure you have... ⇲
 
Search issue

No search bar for templates

Fix: 1. Browse categories: Instead of searching, manually browse through the available categories to find templates that suit your needs. 2. Book... ⇲
 
Ads issue

Limited ad duration

Fix: 1. Edit your content: If the app limits ad duration, consider shortening your content to fit within the allowed time frame. Focus on the key... ⇲
 
Customization issue

Default portrait mode cannot be changed

Fix: 1. Check project settings: When starting a new project, look for orientation settings. Some apps allow you to set the orientation at the beg... ⇲

No slab fonts available

Fix: 1. Use alternative fonts: Explore the available fonts in Promeo and choose similar styles that can convey the same message as slab fonts. 2.... ⇲

Complicated template creation process

Fix: 1. Follow tutorials: Look for any in-app tutorials or online resources that guide you through the template creation process step-by-step. 2.... ⇲
 
Glitches issue

Disappearing added elements

Fix: 1. Save frequently: Make it a habit to save your project frequently to avoid losing added elements. Look for a save option in the app. 2. Ch... ⇲
 
Video issue

Delayed text appearance in finalized videos

Fix: 1. Check video settings: Ensure that the timing settings for text appearance are correctly set in the project. Adjust the timing to sync wit... ⇲
 
Payments issue

Subscription issues

Fix: 1. Check your payment method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > [your name] > Subscription... ⇲
 
Uploads issue

Inability to upload/download videos

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resol... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.4%

Bad experience
2.6%

Neutral
2.0%

~ from our NLP analysis of 842 combined software ratings.

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 Private Data Promeo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Yearly Subscription: $34.99 Create Insta Templates & Posts
  2. Monthly Subscription: $8.99 Unlimited access to all templates
  3. Monthly Subscription: $6.99 Unlimited access to all templates
  4. Yearly Subscription: $31.99 Create Insta Templates & Posts
  5. Create Insta Templates & Posts: $59.99 Yearly membership for premium editing
  6. Yearly Subscription: $31.99 Create Insta Templates & Posts
  7. Make ads in Mins-Promo & Boost: $59.99 Yearly membership for premium editing
  8. Monthly Subscription: $6.99 Unlimited access to all templates
  9. Monthly Subscription: $6.99 Unlimited access to all templates
  10. Make ads in Mins-Promo & Boost: $49.99 Yearly membership for premium editing