fix problems on Den [iphone]

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—— Run into issues on Den ? Get help pending when official support gets back to you!

Den | College Social
Info:
company: Den
: http://densocial.io/support
: densocial.io
Chat with our AI-based Den Support
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Registration issue

Unable to create an account

Fix: Double-check that all required fields are filled out correctly, including email, password, and any other necessary information. Ensure that... ⇲

Email already exists error when creating account

Fix: If you receive this error, it may mean that an account is already associated with that email. Try using the password reset option to regain... ⇲

Unexpected error during account creation

Fix: Ensure that all required fields are filled out correctly and that your internet connection is stable. Try again after a few minutes in case... ⇲
 
Messages issue

Cannot open chats or view profiles

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. If the app is s... ⇲
 
Bugs issue

Saved profiles do not match user actions

Fix: Try logging out of the app and then logging back in. This can refresh your session and may correct any discrepancies in saved profiles. OR... ⇲

No saved profiles displayed despite saving

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve display issues with saved profiles. OR If the prob... ⇲
 
Customization issue

Issues with editing biography

Fix: Ensure that you are following any character limits or formatting guidelines specified in the app. If you are unable to save changes, try log... ⇲
 
Crashes issue

Den crashes or freezes

Fix: Close the app completely and restart it. If it continues to crash, try restarting your device to clear any temporary issues. OR Check for... ⇲
 
Account issue

Password reset email not received

Fix: Check your spam or junk email folder to ensure the reset email did not end up there. If you do not see it, try requesting the reset email ag... ⇲

Birthday input error

Fix: Make sure you are entering your birthday in the correct format as specified by the app. If the format is not clear, try different formats (e... ⇲
 
Login issue

Incorrect email or password error

Fix: Double-check that you are entering the correct email and password. Ensure that Caps Lock is off and that you are using the correct case for... ⇲
 
Uploads issue

Cannot add pictures to profile

Fix: Ensure that the app has permission to access your photos. Go to your device's Settings > Privacy > Photos, and make sure the app is allowed... ⇲
 
Support issue

Support email does not exist

Fix: Check the app's official website or help section for alternative support options, such as a contact form or live chat feature. OR If no s... ⇲
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 what users are saying
Good experience
66.7%

Bad experience
33.3%

Neutral
0.0%

~ from our NLP analysis of 15 combined software ratings.

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 Private Data Den collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Plus: $9.99 Access to Den Plus Features
  2. Boost: $0.99 Boost Matching Profile
  3. Rewind: $0.99 Rewind Match
  4. Ghost: $0.99 Refill Ghost