fix problems on SMART Tag [iphone]

​

—— Run into issues on SMART Tag? Get help pending when official support gets back to you!

SMART tag™ Parent App
Info:
company: Secured Mobility LLC
: https://www.smart-tag.net/Parent-App-Privacy-Policy
Chat with our AI-based SMART tag Support
   Hello! How can I assist you?  

characters left:
 
Network issue

No real-time bus tracking

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for the SMART tag™ Pa... ⇲

Inconsistent GPS data

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for the SMART tag™ Pa... ⇲

Overwhelmed during busy times

Fix: 1. Try using the app during off-peak hours: If possible, access the app during times when it is less likely to be busy, such as early mornin... ⇲

Inability to track bus delays

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for the SMART tag™ Pa... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. Try switching between Wi-Fi and cellular data... ⇲
 
Notifications issue

Notifications not displaying correctly

Fix: 1. Check notification settings: Go to Settings > Notifications > SMART tag™ Parent App and ensure that all notification options are enabled.... ⇲

Delayed notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > SMART tag™ Parent App and ensure notifications are enabled. 2. Refresh the... ⇲
 
Syncing issue

Cannot link students properly

Fix: 1. Verify student information: Ensure that the student ID and other required information are entered correctly. Double-check for any typos.... ⇲
 
Crashes issue

SMART tag crashes frequently

Fix: 1. Update the app: Go to the App Store and check for any available updates for the SMART tag™ Parent App. Updates often fix stability issues... ⇲
 
Screen issue

Blank screens when opening app

Fix: 1. Restart the app: Close the SMART tag™ Parent App completely and reopen it. 2. Update the app: Check for updates in the App Store and ins... ⇲
 
Support issue

Canned customer support responses

Fix: 1. Check the app's FAQ section: Often, common issues are addressed in the FAQ or help section of the app. 2. Search online forums: Look for... ⇲
 
Account issue

Issues with email and student linking

Fix: 1. Verify email address: Ensure that the email address you are using to link students is correct and matches the one registered with the sch... ⇲
 
UI issue

Lack of functionality compared to previous web version

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its features. Sometimes, functionality is just organiz... ⇲

Buttons not functioning

Fix: 1. Restart the app: Close the SMART tag™ Parent App completely and reopen it to see if the buttons start functioning again. 2. Update the a... ⇲
 
Settings issue

Difficulty in changing pickup/drop-off settings

Fix: 1. Navigate to settings: Open the app and go to the settings or profile section where pickup/drop-off settings are located. Ensure you are f... ⇲
 
Login issue

Frequent logouts

Fix: 1. Update the app: Go to the App Store and check for any available updates for the SMART tag™ Parent App. Updates often fix stability issues... ⇲
 
Installation issue

SMART tag not appearing on home screen

Fix: 1. Search for the app: Swipe down on the home screen and use the search bar to type in 'SMART tag™ Parent App' to see if it appears. 2. Che... ⇲
 
Compatibility issue

No option to use website

Fix: 1. Check for app updates: Sometimes, features are added in updates. Go to the App Store and check for updates for the SMART tag™ Parent App.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
83.8%

Good experience
10.9%

Neutral
5.3%

~ from our NLP analysis of 340 combined software ratings.

 Switch to these Alternatives:
Katy ISD
SchoolCafé
Round Rock ISD
GradeWay for HAC
School Dismissal Manager (SDM)
Edulog Parent Portal Lite
myWIC Mosaic
Edulog Parent Portal
Space Center Houston
Texas Disposal Waste Wizard

 Private Data SMART tag collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics