fix problems on KKday [iphone]

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—— Run into issues on KKday? Get help pending when official support gets back to you!

KKday - Your Travel Companion
Info:
company: KKday
: https://www.kkday.com/en
: www.kkday.com
Chat with our AI-based KKday Support
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Settings issue

Inaccurate tour language options

Fix: Double-check the language settings in your profile or during the booking process to ensure you have selected the correct language option.... ⇲

Confusing cancellation policies

Fix: Read through the cancellation policy carefully before booking. Take screenshots or notes of the key points to refer back to if needed. OR... ⇲
 
Payments issue

Refund process is complicated

Fix: Review the refund policy outlined in the app or on the website to understand the steps required for a refund. Make sure you follow the speci... ⇲

No order confirmation after payment

Fix: Check your email (including spam/junk folders) for any confirmation messages. Sometimes, emails can be delayed or misdirected. OR If you... ⇲

Limited payment options

Fix: Check if there are alternative payment methods available in the app settings or during checkout that you may not have noticed. OR Conside... ⇲
 
Glitches issue

KKday has technical glitches

Fix: Try closing the app completely and restarting it. If the issue persists, check for any available updates in the App Store and install them.... ⇲
 
Support issue

Limited customer support hours

Fix: Check the app for any self-service options or FAQs that may help you resolve your issue outside of support hours. OR If you have a non-u... ⇲

No 24/7 voucher exchange

Fix: Plan your voucher exchange during the available hours. If you need to exchange a voucher outside of these hours, see if there are alternativ... ⇲

Lack of real-time support

Fix: Utilize any available chat features or email support options during business hours to get your questions answered as quickly as possible.... ⇲

Inconsistent information from drivers

Fix: Before your trip, confirm the details of your booking with the driver directly if possible. This can help clarify any discrepancies. OR I... ⇲

Poor communication from tour operators

Fix: Before your tour, reach out to the operator directly using the contact information provided in the app to confirm details and expectations.... ⇲
 
Bookings issue

Inability to book desired time slots

Fix: Try adjusting your search criteria, such as selecting different dates or times, to see if other options are available. OR If your desired... ⇲
 
UI issue

KKday interface issues

Fix: If the interface is not responding or is difficult to navigate, try restarting the app or your device to refresh the system. OR Check for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.8%

Bad experience
1.7%

Neutral
1.5%

~ from our NLP analysis of 3,878 combined software ratings.

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 Private Data KKday collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics