fix problems on Atlantic [iphone]

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—— Run into issues on Atlantic ? Get help pending when official support gets back to you!

Atlantic Mobile Banking
Info:
company: Atlantic Regional Federal Credit Union
: https://www.atlanticfcu.com/services/digital-banking.html
: www.atlanticfcu.com
Chat with our AI-based Atlantic Support
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Network issue

404 file not found error when depositing checks

Fix: Ensure that your internet connection is stable. If you are using WiFi, try switching to mobile data or vice versa to see if the issue persis... ⇲

Requires WiFi to use app

Fix: If the app requires WiFi, check your mobile data settings. Go to Settings > Cellular and ensure that the Atlantic Mobile Banking app is allo... ⇲

ATMs are often down

Fix: Use the bank's website or app to locate nearby ATMs and check their operational status before heading out. This can save you time and frustr... ⇲

Atlantic constantly down

Fix: Check the bank's social media or website for any announcements regarding outages. This can help you understand if the issue is widespread or... ⇲
 
Updates issue

Regularly scheduled maintenance disrupts transactions

Fix: Check the app's notifications or the bank's website for scheduled maintenance times. Plan your transactions around these times to avoid disr... ⇲

Atlantic shuts down for maintenance weekly

Fix: Set a reminder for the maintenance schedule if it is consistent. This way, you can avoid using the app during those times. OR If you need... ⇲
 
Syncing issue

Snapshot numbers are not current

Fix: Refresh the app by pulling down on the screen to update the information. This can help in retrieving the latest data from the server. OR... ⇲
 
Account issue

Old account information prevents access

Fix: Check if you have the correct login credentials. If you suspect your account information is outdated, try resetting your password through th... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Login screen locks out users

Fix: If you are locked out, wait for a few minutes before trying to log in again. This can help reset any temporary lockouts due to multiple fail... ⇲
 
Bugs issue

Mobile deposit rarely works

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring proper light... ⇲
 
Support issue

Rude customer service

Fix: If you encounter rude customer service, try to remain calm and clearly explain your issue. If possible, ask to speak to a supervisor who may... ⇲
 
Payments issue

Inconsistent transaction processing

Fix: Keep a record of your transactions and check them against your account statements. If discrepancies arise, document them and follow up with... ⇲
 
Compatibility issue

Limited functionality compared to old app

Fix: Familiarize yourself with the new app's features by exploring the menus and settings. There may be new functionalities that were not present... ⇲
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 what users are saying
Good experience
97.4%

Neutral
1.9%

Bad experience
0.7%

~ from our NLP analysis of 5,293 combined software ratings.

 Switch to these Alternatives:
The Atlantic FCU
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 Private Data Atlantic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics