fix problems on PRESTO [iphone]

—— Run into issues on PRESTO? Get help pending when official support gets back to you!

PRESTO

Info:

company: Metrolinx

: https://www.prestocard.ca/en/contact-us

: www.prestocard.ca

Chat with our AI-based PRESTO Support

🛠️ Common PRESTO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PRESTO freezes during use

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Funds take too long to reflect

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improve... ⇲

Payments issue

Inability to use existing credit cards

Fix: 1. Check card compatibility: Ensure that your credit card is supported by the PRESTO app. Some cards may not be accepted due to restrictions... ⇲

No digital card option for mobile tap

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as new features may be added in updates. 2. Use physical card: U... ⇲

Refund process is cumbersome

Fix: 1. Follow the app's refund process: Ensure you are following the correct steps outlined in the app for requesting a refund. 2. Keep records:... ⇲

Inability to check balance properly

Fix: 1. Refresh the app: Pull down on the main screen to refresh your balance. 2. Log out and log back in: This can sometimes prompt the app to u... ⇲

Declined transactions despite loaded funds

Fix: 1. Check transaction limits: Ensure that you are not exceeding any transaction limits set by the app or your bank. 2. Verify account status:... ⇲

Processing fees for refunds

Fix: 1. Review refund policy: Familiarize yourself with the refund policy to understand any applicable fees. 2. Keep records: Document your refun... ⇲

Registration issue

Account creation issues for non-Canadians

Fix: 1. Use a VPN: If you are outside Canada, try using a VPN to connect to a Canadian server. This may allow you to create an account as if you... ⇲

Support issue

Poor customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit a ticket or query. This may be faster than email.... ⇲

Virtual assistant is unhelpful

Fix: 1. Use FAQs: Instead of the virtual assistant, check the FAQs section for common issues and solutions. 2. Search for specific queries: Try t... ⇲

Syncing issue

Balance does not update after loading funds

Fix: 1. Refresh the app: Pull down on the main screen to refresh the balance. This can help update the information. 2. Log out and log back in: S... ⇲

Account issue

PRESTO requires account creation for basic functions

Fix: 1. Explore guest options: Check if there are any guest access options available for basic functions. Some apps allow limited access without... ⇲

UI issue

Multiple pop-ups hinder navigation

Fix: 1. Disable notifications: Go to Settings > Notifications > PRESTO and turn off notifications to reduce pop-ups. 2. Check app settings: Look... ⇲

Interface is cluttered and confusing

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where features are located. 2. Use help sections: L... ⇲

Bugs issue

Auto-load feature fails

Fix: 1. Check payment method: Ensure that your payment method for auto-load is valid and has sufficient funds. 2. Re-enable auto-load: Go to the... ⇲

Compatibility issue

Incompatibility with iCloud saved passwords

Fix: 1. Manually enter passwords: If iCloud saved passwords are not working, manually enter your login credentials to access your account. 2. Che... ⇲

Limited functionality compared to website

Fix: 1. Use the website for advanced features: If the app lacks certain functionalities, use the PRESTO website for those tasks. 2. Check for app... ⇲

No support for older hardware

Fix: 1. Check system requirements: Ensure your device meets the minimum system requirements for the app. If not, consider upgrading your device.... ⇲

Freezing issue

PRESTO hangs during sign-up

Fix: 1. Check internet connection: Ensure you have a stable internet connection during the sign-up process. 2. Restart the app: Close the app and... ⇲

Slow issue

Slow and clunky performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find PRESTO, and tap on it. If there's an option to 'Offload App', do that to... ⇲