fix problems on Summit + CityMD [iphone]

​

—— Run into issues on Summit + CityMD? Get help pending when official support gets back to you!

Summit + CityMD
Info:
company: Summit Health Management LLC
: https://www.summithealth.com/my-summit-health-app-faq/
: www.summithealth.com
Chat with our AI-based Summit + CityMD Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Incorrect billing information

Fix: 1. Verify Your Information: Check your billing information in the app under your account settings. Ensure that all details are correct and u... ⇲
 
Messages issue

Inability to message doctors directly

Fix: 1. Check App Features: Review the app's features in the settings or help section to confirm if direct messaging is supported. If not, consid... ⇲
 
Account issue

Child's test results access issues

Fix: 1. Ensure Proper Permissions: Check if you have the necessary permissions to access your child's test results. This may require linking your... ⇲

Lack of important patient information on test results

Fix: 1. Review Test Result Details: Check if there is an option to view more details or explanations for the test results within the app. Sometim... ⇲

Missing visit summaries

Fix: 1. Check App Settings: Look in the app settings to see if there is an option to enable visit summaries or notifications for them. 2. Review... ⇲

Inability to view family members' accounts

Fix: 1. Check Account Linking: Ensure that your account is properly linked to your family members' accounts in the app settings. This may require... ⇲
 
UI issue

Poor user interface design

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to understand its layout and features. This can help you navigate... ⇲

Difficult navigation for visually impaired users

Fix: 1. Enable VoiceOver: Go to Settings > Accessibility > VoiceOver and turn it on. This feature reads out the content on the screen, making nav... ⇲

Appointment scheduling redirects incorrectly

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage, find the app, and offload it to clear temporary files. Reinstall the a... ⇲

No trend display for test results

Fix: 1. Check for Graph Options: Look for any options in the app that allow you to view test results in a graph or trend format. This may be loca... ⇲

Lack of intuitive design for elderly users

Fix: 1. Enable Accessibility Features: Go to Settings > Accessibility and enable features like VoiceOver or Zoom to assist elderly users in navig... ⇲
 
Syncing issue

Inconsistent data between app and patient portal

Fix: 1. Refresh Data: Log out of the app and log back in to refresh the data. This can sometimes resolve inconsistencies. 2. Check for Updates: E... ⇲
 
Login issue

Password reset issues

Fix: 1. Follow Reset Instructions: Go to the login screen and tap on 'Forgot Password?'. Follow the prompts to reset your password via email or S... ⇲

Frequent logouts

Fix: 1. Check App Settings: Look for any settings related to session timeouts or automatic logouts and adjust them if possible. 2. Clear App Cach... ⇲
 
Notifications issue

Notifications for non-existent results

Fix: 1. Check Notification Settings: Go to your iPhone Settings > Notifications > Summit + CityMD and ensure that notifications are set up correc... ⇲
 
Compatibility issue

Limited functionality compared to patient portal

Fix: 1. Use the Patient Portal: If the app lacks certain features, consider using the patient portal on a web browser for a more comprehensive ex... ⇲
 
Security issue

Summit + CityMD does not support HIPAA compliant communication

Fix: 1. Use Secure Messaging: If the app does not support HIPAA compliant communication, consider using secure messaging options provided by the... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.9%

Bad experience
10.0%

Neutral
2.1%

~ from our NLP analysis of 2,619 combined software ratings.

 Switch to these Alternatives:
MyMountSinai
NYU Langone Health
Northwell Health
Healthfirst NY
NYC ACCESS HRA
NYP Connect
Blink Fitness
Capsule Pharmacy
Horizon Blue
Zocdoc - Find and book doctors

 Private Data Summit + CityMD collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics