—— Run into issues on MissionSquare Retirement? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: To improve user experience, familiarize yourself with the app's layout. Spend some time exploring each section of the app to understand wher... ⇲
Fix: Ensure that biometric login is enabled in the app settings. Go to the app's settings, find the 'Security' or 'Login' section, and toggle the... ⇲
Fix: Make sure that the 'Remember Me' option is selected during login. If this option is not available, consider using a password manager app to... ⇲
Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
Fix: Take note of the specific error message you receive and search for it in the app's help section or online. This can provide insights into th... ⇲
Fix: If the app does not have a built-in password manager, consider using a third-party password manager app to securely store your login informa... ⇲
Fix: Clear the app's cache if the option is available in the settings. This can help improve performance. If not, try deleting and reinstalling t... ⇲
Fix: If the app feels more like a web interface, try accessing the app through a different browser or device to see if the experience improves. S... ⇲
Fix: Take a few minutes to review any available tutorials or help sections within the app. These resources can provide guidance on how to navigat... ⇲
Fix: Look for a 'Dashboard' or 'Home' section within the app that may display your account balance prominently. If not, check the 'Accounts' or '... ⇲
Fix: Refresh the app regularly to ensure you are viewing the most current account values. Look for a refresh button or pull down on the screen to... ⇲
Fix: Look for a summary or overview section in the app that may provide a quick view of your balance. This is often found on the main dashboard o... ⇲
Fix: Double-check all entered information during the setup process for accuracy. Ensure that you are following the setup prompts correctly. OR... ⇲
Fix: Check the app's 'Documents' or 'Reports' section to see if tax documents are stored there. They may not be immediately visible on the main s... ⇲
Fix: Review the app's help section or user guide to ensure you are not overlooking any features. Sometimes, features may be hidden in menus or se... ⇲
Fix: Check if the app has a 'Reports' or 'Analytics' section where you can view your account trends. This may not be immediately visible on the m... ⇲
Fix: Look for a 'Messages' or 'Notifications' section in the app where you can manage your messages. There may be an option to delete or archive... ⇲
Fix: Keep the app updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates. OR If you... ⇲
Fix: Utilize any available FAQs or help sections within the app for self-service support. This can often provide quick answers to common issues.... ⇲
Fix: Ensure that your device's operating system is up to date. Go to 'Settings' > 'General' > 'Software Update' to check for updates. OR If th... ⇲
Fix: Check your device settings to ensure that display settings are optimized for the app. Go to 'Settings' > 'Display & Brightness' and adjust a... ⇲