fix problems on SuperQi [iphone]

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—— Run into issues on SuperQi? Get help pending when official support gets back to you!

SuperQi
Info:
company: THE INTERNATIONAL SMART CARD CO. LLC
: https://qi.iq/english/contact-us
: qi.iq
Chat with our AI-based SuperQi Support
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Payments issue

No option to issue a new card

Fix: 1. Check the app settings: Navigate to the account or card management section of the app to see if there is an option to request a new card.... ⇲

Problems adding salary card

Fix: 1. Check card details: Ensure that all card information is entered correctly, including card number, expiration date, and CVV. 2. Restart t... ⇲

Cannot request new card from app

Fix: 1. Check the app settings: Navigate to the account or card management section of the app to see if there is an option to request a new card.... ⇲
 
Notifications issue

Unread notifications count does not reset

Fix: 1. Clear notifications: Go to the notifications section in the app and manually clear all notifications to see if the count resets. 2. Rest... ⇲

Limited notification options

Fix: 1. Check app settings: Navigate to the notification settings within the app to see if you can customize your notification preferences. 2. U... ⇲
 
Customization issue

Kurdish language not available

Fix: 1. Change app language settings: Check if there are language settings within the app that allow you to select a different language. 2. Use... ⇲

Inability to modify nickname

Fix: 1. Check account settings: Navigate to your profile or account settings within the app to see if there is an option to change your nickname.... ⇲
 
Account issue

Account banned without reason

Fix: 1. Review terms of service: Check the app's terms of service to ensure you have not violated any rules. 2. Attempt to log in: If you can st... ⇲
 
Login issue

Difficulties in logging in

Fix: 1. Check your credentials: Ensure you are entering the correct email and password. 2. Reset your password: Use the 'Forgot Password' option... ⇲
 
UI issue

Issues with card expiration date display

Fix: 1. Update the app: Ensure you have the latest version of SuperQi installed, as updates may fix display issues. 2. Check card details: Navig... ⇲

Navigation issues within the app

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. 2. Restart the app: Clos... ⇲
 
Registration issue

Complicated verification process

Fix: 1. Follow instructions carefully: Review the verification steps provided in the app and ensure you are following them accurately. 2. Use cl... ⇲
 
Support issue

Inconsistent customer service

Fix: 1. Use in-app support: Check if there is a help or support section within the app that provides FAQs or troubleshooting tips. 2. Document y... ⇲
 
Camera issue

Difficulties in capturing verification photo

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area to capture clear photos. 2. Use a steady hand: Hold your device steady while... ⇲
 
Messages issue

Problems with account verification code delivery

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and able to receive SMS. 2. Resend the code: Loo... ⇲

Confusing card validity messages

Fix: 1. Review card details: Check the card management section to verify the validity of your card. 2. Restart the app: Close the app completely... ⇲
 
Updates issue

SuperQi performance worse than previous version

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > SuperQi, and select 'Offload App'. Reinstall the app from the App Store. 2.... ⇲
 
Settings issue

Inability to update personal information easily

Fix: 1. Navigate to account settings: Go to your profile or account settings within the app to see if there is an option to update your personal... ⇲
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 what users are saying
Good experience
68.6%

Bad experience
26.8%

Neutral
4.6%

~ from our NLP analysis of 261 combined software ratings.

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 Private Data SuperQi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics