fix problems on MyLA311 [iphone]

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—— Run into issues on MyLA311? Get help pending when official support gets back to you!

MyLA311
Info:
company: City of Los Angeles
: https://MyLA311.lacity.org
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Bugs issue

Inability to submit requests due to app errors

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for MyLA311, and tap 'Update' if available. Restart your... ⇲

Service requests remain open for extended periods

Fix: Keep track of your requests by noting down the reference numbers. If a request is taking too long, you can follow up through the app or chec... ⇲

Inaccurate GPS location detection

Fix: Ensure that location services are enabled for MyLA311. Go to Settings > Privacy > Location Services, and make sure MyLA311 is set to 'While... ⇲
 
Customization issue

Limited options for reporting specific issues

Fix: Use the 'Other' category if available to describe your issue in detail. This can help the service team understand your request better, even... ⇲

No option for parking enforcement

Fix: If parking enforcement is not listed, consider using the 'Other' option to report parking issues. Provide as much detail as possible to ensu... ⇲

Lack of an 'other' option for item reporting

Fix: If there is no 'Other' option, try selecting the closest category that fits your issue and provide detailed information in the description f... ⇲
 
Notifications issue

Email notifications for requests are inconsistent

Fix: Check your email settings in the app to ensure notifications are enabled. Go to Settings within the app and look for notification preference... ⇲
 
Settings issue

MyLA311 requires exact addresses for service requests

Fix: If the app requires an exact address, use a mapping service to find the precise address of the location you want to report. You can copy and... ⇲

Inability to delete service requests

Fix: If you cannot delete a request, check if there is an option to cancel it instead. This may be available in the request details section. OR... ⇲
 
Payments issue

No visibility of payment history

Fix: Check if there is a section in the app for 'Account' or 'History' where payment details might be stored. If not, consider keeping your own r... ⇲
 
Updates issue

Updates break existing functionality

Fix: If an update has caused issues, try uninstalling the app and reinstalling the previous version if you have a backup. This can restore functi... ⇲
 
Search issue

Poor search functionality for request types

Fix: Try using specific keywords related to your issue when searching. This can help narrow down the results and improve search accuracy. OR I... ⇲
 
Support issue

Automated responses do not reflect actual service completion

Fix: Keep a personal log of your requests and their statuses. If you notice discrepancies, you can follow up through the app or via email to clar... ⇲
 
Account issue

Limited user account management options

Fix: Explore the settings within the app to see if there are any account management features available. Sometimes, options are hidden in submenus... ⇲
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 what users are saying
Good experience
55.9%

Bad experience
37.8%

Neutral
6.3%

~ from our NLP analysis of 222 combined software ratings.

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 Private Data MyLA311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics