fix problems on M1 Prepaid [iphone]

—— Run into issues on M1 Prepaid? Get help pending when official support gets back to you!

M1 Prepaid

Info:

company: M1 Limited

: https://www.m1.com.sg/mobile/prepaid-plans

: www.m1.com.sg

Chat with our AI-based M1 Prepaid Support

🛠️ Common M1 Prepaid Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

M1 Prepaid freezes during recharge process

Fix: 1. Restart the App: Close the M1 Prepaid app completely by swiping it away from the app switcher. Reopen the app and try the recharge proces... ⇲

Additional package required for promotional data

Fix: 1. Review Terms: Check the promotional terms and conditions within the app or on the website to understand what additional packages are requ... ⇲

Payments issue

Purchase data not displayed in app

Fix: 1. Refresh the App: Pull down on the main screen of the app to refresh the data. This can sometimes resolve display issues. 2. Log Out and... ⇲

Silly OTP login requirement

Fix: 1. Save OTP: If you find the OTP process cumbersome, consider saving the OTP in a secure notes app for easy access. 2. Use Biometric Login:... ⇲

OTP input issue on iPhone 11

Fix: 1. Check Keyboard Settings: Ensure that your keyboard settings are correct. Go to Settings > General > Keyboard and check for any unusual se... ⇲

Settings issue

Lack of usage information

Fix: 1. Check App Settings: Navigate to the app settings to see if there is a usage statistics section that may not be immediately visible. 2. U... ⇲

Registration issue

Website offline for registration

Fix: 1. Try Different Browsers: If the website is down, try accessing it from a different browser or device to see if the issue persists. 2. Use... ⇲

Account issue

Activation required at retail store

Fix: 1. Check for Online Activation: Look for any options in the app or website that may allow for online activation instead of visiting a retail... ⇲

Slow issue

Terrible app performance

Fix: 1. Free Up Storage: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to free up space, which can improve app p... ⇲