—— Run into issues on Pill Identifier & Med Scanner? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that the photo is well-lit and in focus. Use natural light if possible and avoid shadows. Make sure the pill is centered in the frame... ⇲
Fix: Look for an option within the app settings to reduce ad frequency or switch to a premium version if available. This may require a one-time p... ⇲
Fix: Double-check the pill's imprint, color, and shape against the app's database. If the app misidentifies a pill, take note of the details and... ⇲
Fix: Ensure that the pill is placed on a contrasting background to enhance visibility. Use a plain white or dark surface to help the app better i... ⇲
Fix: Ensure that the imprint is clearly visible in the photo. Use a well-lit area and focus on the imprint to improve recognition accuracy. If po... ⇲
Fix: Try uninstalling and reinstalling the app to reset its functionality. This can often resolve many issues related to app performance. OR C... ⇲
Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. R... ⇲
Fix: Check the app's settings for any options to disable third-party ads or redirect features. If available, turn these off to prevent unwanted r... ⇲
Fix: Look for a premium version of the app that may offer an ad-free experience. This often requires a one-time purchase or subscription but can... ⇲
Fix: Adjust the app's camera settings if available. Look for options that allow you to control the camera usage or permissions within the app set... ⇲
Fix: Try restarting the app. If it continues to get stuck, force close the app and reopen it. If the problem persists, consider uninstalling and... ⇲