fix problems on HY [iphone]

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—— Run into issues on HY? Get help pending when official support gets back to you!

HY
Info:
company: HY Holdings Inc.
: http://www.healthiestyou.com
: www.healthiestyou.com
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Loading issue

Long wait times for doctor callbacks

Fix: 1. Try to call during off-peak hours, typically early morning or late afternoon, to reduce wait times. 2. Use the app's messaging feature (i... ⇲
 
Bugs issue

Technical issues with appointment process

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and tap 'Update' if available. 2. Clear t... ⇲

Errors when selecting pharmacies

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart the app and try selecting th... ⇲
 
Network issue

Internal server errors prevent access

Fix: 1. Check your internet connection to ensure it is stable. 2. Try closing the app and reopening it after a few minutes, as server issues may... ⇲
 
UI issue

Difficult navigation for therapy sign-up

Fix: 1. Familiarize yourself with the app layout by exploring each section. Look for a help or tutorial section within the app that may guide you... ⇲
 
Settings issue

No option for recurring appointments

Fix: 1. Check if the app has a feature for setting reminders for future appointments. You can manually schedule them at regular intervals. 2. Use... ⇲

Inability to select child as patient

Fix: 1. Ensure that you have added your child as a dependent in your account settings. Go to your profile and look for an option to add family me... ⇲

Limited options for appointment scheduling

Fix: 1. Check if the app has a feature to request specific appointment times or types. 2. Use the app to set reminders for when to check back for... ⇲
 
Messages issue

Messages often not visible

Fix: 1. Check your app settings to ensure notifications are enabled. Go to Settings > Notifications > [App Name] and ensure that notifications ar... ⇲

No chat function for communication

Fix: 1. Use the app's messaging feature (if available) to communicate with your healthcare provider. 2. If the app does not support chat, conside... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use the app's built-in messaging feature (if available) to send a message to customer service. 2. Check if there are alternative contact... ⇲
 
Notifications issue

Appointments frequently canceled without notice

Fix: 1. Check your app settings to ensure that notifications are enabled so you receive updates about your appointments. 2. Regularly check the a... ⇲

Notifications do not appear on phone screen

Fix: 1. Go to Settings > Notifications > [App Name] and ensure that 'Allow Notifications' is turned on. Check that the alert style is set to 'Ban... ⇲
 
Crashes issue

HY crashes during video appointments

Fix: 1. Ensure your device is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close all other apps running in t... ⇲
 
Login issue

Requires separate logins for different services

Fix: 1. Check if the app has a unified login option in the settings. If available, link your accounts to streamline access. 2. Use a password man... ⇲
 
Syncing issue

Inconsistent access to scheduled appointments

Fix: 1. Regularly check the app for updates and ensure you are using the latest version. 2. Log out of your account and log back in to refresh yo... ⇲
 
Compatibility issue

HY does not support multitasking

Fix: 1. Close other apps running in the background to free up resources. 2. Use the app in full-screen mode to minimize distractions and improve... ⇲
 
Glitches issue

Glitches during appointment confirmations

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to refresh the app's... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.8%

Neutral
1.8%

~ from our NLP analysis of 34,552 combined software ratings.

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 Private Data HY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics