fix problems on ASMR [iphone]

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—— Run into issues on ASMR? Get help pending when official support gets back to you!

ASMR - Brain Tingles
Info:
company: Pham Le Long
: http://muscien.com
: muscien.com
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UI issue

unable to delete videos from playlists

Fix: 1. Open the playlist and locate the video you want to delete. 2. Tap and hold the video until options appear, then select 'Remove' or 'Delet... ⇲

inability to follow artists

Fix: 1. Ensure you are logged into your account. 2. Try refreshing the app or restarting it to see if the follow option becomes available. OR... ⇲

cannot exit full screen without restarting app

Fix: 1. Try tapping the screen to see if the exit option appears. 2. If that doesn't work, double-tap the home button and swipe up to close the a... ⇲

playlist management issues

Fix: 1. Try creating a new playlist and see if you can manage it without issues. 2. Restart the app to refresh its functionality. OR 1. Check... ⇲
 
Crashes issue

ASMR randomly closes

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps o... ⇲
 
Audio issue

audio cuts out

Fix: 1. Check your device's volume settings and ensure that the mute switch is off. 2. Restart the app to see if the audio issue resolves itself.... ⇲
 
Ads issue

ads are too frequent

Fix: 1. If the app has a premium version, consider upgrading to it to reduce or eliminate ads. 2. Try using the app during off-peak hours when ad... ⇲

loud ads interrupt relaxation

Fix: 1. Adjust the volume settings on your device before starting the app to minimize the impact of loud ads. 2. If available, look for an option... ⇲

no option to mute ads

Fix: 1. Check the app settings for any options related to ad volume or mute. 2. If no options are available, consider using headphones to manage... ⇲
 
Search issue

error messages when searching for content

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app and try searching again. If the error persists, clear the app's cache by... ⇲
 
Slow issue

laggy performance

Fix: 1. Close any background apps to free up system resources. 2. Restart your iPhone to improve performance. OR 1. Check for updates for the... ⇲
 
Login issue

issues with signing in

Fix: 1. Ensure you are entering the correct username and password. 2. If you forgot your password, use the 'Forgot Password' option to reset it.... ⇲
 
Loading issue

videos not loading

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data if necessary. 2. Restart the app to see if the videos load afte... ⇲
 
Storage issue

storage issues due to app size

Fix: 1. Go to Settings > General > iPhone Storage and check the app size. If it's too large, consider offloading the app to free up space without... ⇲
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 what users are saying
Good experience
83.0%

Bad experience
10.4%

Neutral
6.6%

~ from our NLP analysis of 1,172 combined software ratings.

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 Private Data ASMR collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics