fix problems on Touchpix [iphone]

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—— Run into issues on Touchpix? Get help pending when official support gets back to you!

Touchpix - Photo & Video Booth
Info:
company: Propfun
: https://touchpix.com
: touchpix.com
Chat with our AI-based Touchpix Support
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Support issue

Customer support is unhelpful

Fix: 1. Utilize online resources: Check the Touchpix website for FAQs, user guides, or community forums where you might find answers to your ques... ⇲
 
Payments issue

High subscription costs

Fix: 1. Evaluate your usage: Assess how often you use Touchpix and whether the subscription is worth the cost based on your needs. 2. Look for d... ⇲

Automatic billing issues

Fix: 1. Check subscription settings: Go to your iPhone settings, tap on your Apple ID, and select 'Subscriptions' to review your Touchpix subscri... ⇲
 
Video issue

Limited video quality

Fix: 1. Check settings: Go to the app settings and ensure that the video quality is set to the highest available option. 2. Update the app: Make... ⇲

No 4K support for videos

Fix: 1. Adjust expectations: If 4K support is critical, consider using a different app that offers this feature. 2. Use external editing softwar... ⇲

Issues with video mirroring

Fix: 1. Check settings: Ensure that the video mirroring settings on both Touchpix and your device are correctly configured. 2. Restart devices:... ⇲
 
Bugs issue

Bugs and glitches during events

Fix: 1. Restart the app: Before starting an event, close and reopen Touchpix to clear any temporary bugs. 2. Test before the event: Conduct a tr... ⇲

Inability to close events properly

Fix: 1. Follow the proper closing procedure: Ensure you are following the correct steps to close an event as outlined in the app's user guide. 2... ⇲
 
Slow issue

Slow video sending to guests

Fix: 1. Check internet speed: Ensure you have a strong and stable internet connection when sending videos. Use a speed test app to verify your co... ⇲
 
Ads issue

Misleading service description

Fix: 1. Review the app's features: Go through the app's features and settings to familiarize yourself with what is actually available. 2. Provid... ⇲
 
Updates issue

Lack of user tutorials after updates

Fix: 1. Explore the app: Take time to navigate through the app after updates to familiarize yourself with any new features or changes. 2. Search... ⇲
 
Permissions issue

No option to add authorized users

Fix: 1. Use a shared account: If you need multiple users to access the app, consider sharing your account credentials temporarily. 2. Provide fe... ⇲
 
Uploads issue

Inability to send individual event galleries

Fix: 1. Create separate galleries: Manually create separate galleries for each event and share them individually with guests. 2. Use cloud stora... ⇲
 
Security issue

QR code requirement before recording

Fix: 1. Prepare QR codes in advance: Generate and print QR codes before the event to streamline the recording process. 2. Use a QR code generato... ⇲
 
Crashes issue

Touchpix crashes frequently

Fix: 1. Restart your device: Sometimes, a simple restart of your iPhone can resolve app crashing issues. 2. Free up storage: Check your iPhone's... ⇲
 
Compatibility issue

Inconsistent performance with GoPro

Fix: 1. Check compatibility: Ensure that your GoPro model is compatible with Touchpix and that you are using the correct settings. 2. Update fir... ⇲
 
Customization issue

Limited options for event management

Fix: 1. Use external tools: Consider using external event management tools or software to supplement Touchpix's capabilities. 2. Create a checkl... ⇲
 
Syncing issue

Delayed gallery updates

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as poor connectivity can delay gallery updates. 2. Refresh the... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.9%

Neutral
1.7%

~ from our NLP analysis of 6,163 combined software ratings.

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 Private Data Touchpix collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Professional Weekly: $39.99 Allows you to active events for a week
  2. Professional Monthly: $110.99 Allows you to active events for a month
  3. Professional Yearly: $799.99 Allows you to active events for a year