fix problems on Ba [iphone]

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—— Run into issues on Ba? Get help pending when official support gets back to you!

Baby Shark TV: Videos for kids
Info:
company: The Pinkfong Company, Inc.
: https://www.thepinkfongcompany.com
: pinkfong.com
Chat with our AI-based Ba Support
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Payments issue

Subscription issues with access

Fix: 1. Verify your subscription status by going to Settings > [your name] > Subscriptions. Ensure that your Baby Shark TV subscription is active... ⇲

Inability to restore subscription

Fix: 1. Go to Settings > [your name] > Subscriptions and check if your subscription is listed there. If it is, tap on it to restore access. 2. In... ⇲

Requires payment method for certain content

Fix: 1. Review the app's content library to understand which items require payment. If you are not interested in paid content, focus on the free... ⇲
 
Audio issue

Sound stops working

Fix: 1. Check the mute switch on the side of your iPhone to ensure it is not muted. 2. Go to Settings > Sounds & Haptics and adjust the volume sl... ⇲
 
Compatibility issue

Certain videos unavailable in region

Fix: 1. Use a VPN service to change your location to a region where the videos are available. Download a reputable VPN app from the App Store, co... ⇲
 
Ads issue

False advertisement of free trial

Fix: 1. Review the terms of the free trial in the app's description or on the subscription page to understand the conditions. 2. If you believe y... ⇲

Inconsistent availability of advertised content

Fix: 1. Regularly check the app for updates or new content releases, as availability can change frequently. 2. If specific content is missing, tr... ⇲

Limited free content available

Fix: 1. Explore the app thoroughly to find all available free content, as it may be categorized differently. 2. Check for any promotional offers... ⇲
 
Crashes issue

Ba crashes on startup

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches that may be causing th... ⇲
 
Downloads issue

No offline access to videos

Fix: 1. Check if the app has an option to download videos for offline viewing. This is usually found in the video settings or options menu. 2. If... ⇲
 
UI issue

User interface issues in full screen mode

Fix: 1. Try rotating your iPhone to see if the app adjusts the interface correctly. 2. If the issue persists, check for app updates that may addr... ⇲
 
Installation issue

Ba needs frequent reinstallation

Fix: 1. Ensure your iPhone's iOS is up to date by going to Settings > General > Software Update. An outdated OS can cause app instability. 2. Cle... ⇲
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 what users are saying
Good experience
58.6%

Bad experience
28.6%

Neutral
12.9%

~ from our NLP analysis of 140 combined software ratings.

 Switch to these Alternatives:
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ChuChu TV Nursery Rhymes Pro
Hopster: ABC Games for Kids
Curious World: Games for Kids
LooLoo Kids - Nursery Rhymes
Baby Nursery Rhymes | TinyBee
Super Simple - Kids Songs
Sesame Street Yourself
Math Makers: Kids School Games

 Private Data Ba collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Baby Shark TV subscription: $9.99 Baby Shark TV monthly subscription
  2. Baby Shark TV Blackfriday Deal: $9.99 Baby Shark TV Blackfriday Deal
  3. Holiday Season Special Offer: $5.99 Holiday Season Special Offer
  4. Baby Shark TV Special Offer: $9.99 Baby Shark TV Special Offer
  5. Baby Shark TV Christmas Offer: $4.99 Baby Shark TV Christmas Offer
  6. PINKFONG TV Blackfriday Deal: $3.99 PINKFONG TV Blackfriday Deal
  7. Monthly Subscription: $4.99 Monthly Subscription for 50% OFF
  8. 上海国际儿童图书展超值优惠: $3.99 上海国际儿童图书展超值优惠免费一周+一个月8元
  9. Monthly Subscription: $9.99 Monthly Subscription on PinkFongTV