fix problems on Fandango [iphone]

​

—— Run into issues on Fandango? Get help pending when official support gets back to you!

Fandango - Get Movie Tickets
Info:
company: Fandango
: https://fandango.custhelp.com/
: www.fandango.com
Chat with our AI-based Fandango Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Difficult to find customer support

Fix: 1. Access Help from the App: Look for a 'Help' or 'Support' option in the app's menu. This may lead you to FAQs or contact options. 2. Visit... ⇲

Poor customer service response

Fix: 1. Use Multiple Channels: If you don't receive a response via one channel, try reaching out through different methods, such as email, social... ⇲
 
Payments issue

Refund process is complicated

Fix: 1. Review the Refund Policy: Familiarize yourself with Fandango's refund policy by visiting their website. This will help you understand the... ⇲

Excessive convenience fees

Fix: 1. Compare Prices: Before purchasing, check if the same tickets are available directly through the theater's website, which may have lower f... ⇲

Difficulties with refund requests

Fix: 1. Follow the Refund Process: Carefully follow the steps outlined in the app or website for requesting a refund, ensuring you provide all ne... ⇲

Limited options for exchanges or refunds

Fix: 1. Review Policies: Familiarize yourself with Fandango's exchange and refund policies on their website to understand your options. 2. Use th... ⇲
 
Bugs issue

Fandango fails to process orders

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves t... ⇲

Inaccurate showtimes

Fix: 1. Refresh the App: Close and reopen the app to refresh the data. This may update the showtimes. 2. Check Location Settings: Ensure your loc... ⇲

Gift card balance not stored

Fix: 1. Manually Enter Gift Card: If the app does not store your gift card balance, try entering it manually each time you use it. Go to the 'Pay... ⇲

Seats switched at purchase

Fix: 1. Double-Check Before Finalizing: Always review your seat selection before completing the purchase to ensure they are correct. 2. Use the A... ⇲

Credit card scanning feature does not work

Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area when using the scanning feature, as poor lighting can affect the camera's abil... ⇲

Inconsistent ticket purchase experience

Fix: 1. Document Issues: Keep a record of the inconsistencies you experience, including screenshots if possible, to identify patterns. 2. Use the... ⇲

Fandango does not remember ticket quantity

Fix: 1. Manually Adjust Quantity: Each time you purchase tickets, manually adjust the quantity before finalizing the order to ensure you get the... ⇲

Fandango directs to incorrect theater location

Fix: 1. Check Location Settings: Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and set... ⇲
 
Crashes issue

Fandango closes unexpectedly

Fix: 1. Update the App: Ensure you have the latest version of the app by checking the App Store for updates. 2. Restart Your Device: Power off yo... ⇲
 
Notifications issue

No notification for ticket purchase

Fix: 1. Enable Notifications: Go to Settings > Notifications > Fandango and ensure notifications are enabled. This will allow the app to send you... ⇲
 
UI issue

No pop-up for unavailable seating

Fix: 1. Refresh the App: Close and reopen the app to refresh the seating options, which may help display unavailable seats correctly. 2. Check fo... ⇲
 
Ads issue

Interstitial ads while browsing

Fix: 1. Upgrade to Premium: If available, consider upgrading to a premium version of the app that may offer an ad-free experience. 2. Use Ad Bloc... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.7%

Neutral
1.5%

Bad experience
0.9%

~ from our NLP analysis of 2,217,757 combined software ratings.

 Switch to these Alternatives:
Regal: Movie Tickets Made Easy
Cinemark Theatres
Atom - Movie Tickets & Times
AMC Theatres: Movies & More
Alamo Drafthouse
Marcus Theatres & Movie Tavern
Harkins Theatres
MoviePass
Fandango at Home
Movies Anywhere

 Private Data Fandango collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics